What is a Dropbox Sign account conflict?

A Dropbox Sign account conflict happens when a member of a Dropbox team account has existing files associated with a Dropbox Sign account with the same email address. 

How to resolve a Dropbox Sign account conflict

If you have a Dropbox Sign account conflict, you'll see the message “How should we handle your account on Dropbox Sign?” when you access the Signatures page on dropbox.com. 

Before you can use the Signatures page on dropbox.com, you'll need to choose one of the available options:

1. Keep it separate from team in a personal Dropbox Sign account where you’re the only one with access and you maintain ownership of the content. 
2. Combine them with team account to ensure it can be shared with the team and transfers ownership of the content to the Dropbox team.

If you choose Keep it separate from team:

1. Log in to dropbox.com.
2. Click Signatures in the left sidebar.
3. Click Update email.
   • You’ll be taken to hellosign.com and asked to log in.
4. Log in with your Dropbox Sign credentials.
5. Click on Update email address. 
6. Enter a different email address that doesn’t have an existing Dropbox Sign account.
7. Check your email inbox for a verification email, then click Verify your email in that email.
   • You’ll see a confirmation message that says your email address has been verified and you’ll be logged out of your Dropbox Sign account.
     • Note: The Dropbox Sign account conflict is only resolved after you verify your new email address.
8. Return to dropbox.com and refresh the Signatures page.

If you choose Combine them with team account:

1. Log in to dropbox.com.
2. Click Signatures in the left sidebar.
3. Click Combine accounts. 
   • This will automatically merge your existing Dropbox Sign files with your Dropbox team account. If applicable, it will automatically refund a prorated amount for your Sign subscription.
   • Depending on the amount of files, this may take a few minutes to transfer all the files.

Once completed, you‘ll be routed back to the Signatures page on dropbox.com. 

How to prevent a Dropbox Sign account conflict

If you have an existing Dropbox Sign account with the same email address as your Dropbox team account, you can prevent a Dropbox Sign account conflict by doing one of the following:

• Ask your team admin to invite you to the Dropbox team account using a different email address than the one associated with your Dropbox Sign account.
• Change the email address associated with your Dropbox Sign account before accessing the Signatures page on dropbox.com.
• Delete your Dropbox Sign account before accessing the Signatures page on dropbox.com.