Downgrading from Dropbox Business to Basic

If you’re a team admin and you’re currently subscribed to a Dropbox Business plan, this article will tell you how to cancel Dropbox Business and downgrade yourself to the Dropbox Basic plan.

If you’re a team member, contact your team admin.

Cancel Dropbox Business

1. Sign in to dropbox.com with your admin account. 
2. Click Admin console in the left sidebar.
3. Click Billing from the left sidebar.
4. Scroll down and click Cancel plan.
5. Click the reason you’re canceling.
6. Click Continue with cancellation.
7. Under Please acknowledge the following, check all boxes.
8. Click Complete cancellation. 

You will be taken to a webpage titled You have successfully cancelled your Dropbox Business account. 

Check that your cancellation has been processed

To confirm your Dropbox Business cancellation, go to the billing page of the admin console at https://www.dropbox.com/team/admin/billing. There will be a notification box at the top that says You are scheduled to cancel Dropbox Business on [date].

What to know about canceling

When you cancel Dropbox Business, your plan change doesn’t immediately reflect on your Dropbox Business team or account. You finish using any amount of time with Dropbox Business that you’ve already paid for. At the end of your billing cycle, you’ll be downgraded to Basic and you won’t be charged again. 

When you cancel Dropbox Business, your team is placed into a locked state at the end of your subscription, which allows the team to continue access to the team files, but removes most team syncing and sharing features. You can disband your team to remove all team access. 

Solve issues with canceling

What to know first

• Deleting the Dropbox app from your computer or phone doesn’t cancel your Dropbox plan or delete your Dropbox account. 
• Letting the credit card you were using to pay for Dropbox expire doesn’t cancel your Dropbox plan or necessarily stop you from getting charged. Your bank could have automatically transfered payments to your new card. We recommend contacting your bank.

Find your Dropbox account email

If you have a Dropbox charge on your billing statement, but you don’t remember which email account you signed up with, you can look it up using this transaction ID tool.

Learn more about looking up Dropbox credit card charges.

Find your current Dropbox plan

If you’re not sure what type of account you have right now, sign in to Dropbox and go to https://www.dropbox.com/account/plan, or follow these instructions. 

Refunds

In most cases, Dropbox plans are non-refundable. If you think there’s been an error in billing, please contact our support team and we’ll work with you to find a solution. 

Contact support

Sign in to your admin account and visit dropbox.com/support to find out how to contact phone support. Phone support is only available to Dropbox Business users during local business hours.