If you’re a team admin and you’re currently subscribed to a Dropbox Business plan, this article will tell you how to cancel Dropbox Business and downgrade yourself to the Dropbox Basic plan.
If you’re a team member, contact your team admin.
If you’re a team admin and you’re currently subscribed to a Dropbox Business plan, this article will tell you how to cancel Dropbox Business and downgrade yourself to the Dropbox Basic plan.
If you’re a team member, contact your team admin.
You will be taken to a webpage titled You have successfully cancelled your Dropbox Business account.
To confirm your Dropbox Business cancellation, go to the billing page of the admin console at https://www.dropbox.com/team/admin/billing. There will be a notification box at the top that says You are scheduled to cancel Dropbox Business on [date].
When you cancel Dropbox Business, your plan change doesn’t immediately reflect on your Dropbox Business team or account. You finish using any amount of time with Dropbox Business that you’ve already paid for. At the end of your billing cycle, you’ll be downgraded to Basic and you won’t be charged again.
When you cancel Dropbox Business, your team is placed into a locked state at the end of your subscription, which allows the team to continue access to the team files, but removes most team syncing and sharing features. You can disband your team to remove all team access.
What to know first
Find your Dropbox account email
If you have a Dropbox charge on your billing statement, but you don’t remember which email account you signed up with, you can look it up using this transaction ID tool.
Learn more about looking up Dropbox credit card charges.
Find your current Dropbox plan
If you’re not sure what type of account you have right now, sign in to Dropbox and go to https://www.dropbox.com/account/plan, or follow these instructions.
In most cases, Dropbox plans are non-refundable. If you think there’s been an error in billing, please contact our support team and we’ll work with you to find a solution.
Sign in to your admin account and visit dropbox.com/support to find out how to contact phone support. Phone support is only available to Dropbox Business users during local business hours.