Why am I being prompted to join a Dropbox Business or Enterprise team when I sign in to my personal Dropbox?

If you're being prompted to join a Dropbox Business team when you try to access your personal Dropbox account, it means one of two things:

  • You created a Dropbox Basic, Plus, or Professional account using your work email address, or
  • Your admin sent a Dropbox Business team invite to your personal account
    • In this case, you’ll want to ask your team admin to resend the invite to your work email

What do I do if I'm being prompted to join a team?

If you're being prompted to join a Dropbox Business or Enterprise team, you will see two options for your existing files:

  1. Transfer to [team name]
    • All of the existing files in your current account will transfer to your Business account, and the team admin will have access to all of those files 
  2. Keep separate from [team name]
    • You’ll be prompted to create a new Dropbox account for all of the existing files in your account, and the team admin will not have access to these files

Once you've selected how you'd like to proceed, click Continue. You may then need to re-verify your email address.

Note: if you’re already using your personal account, ask your team admin to resend the team invite to your work account. 

Will a team admin have access to my personal files?

Yes, transferring an existing account to a Dropbox Business team will give the team admin access to view, open, share, and delete files. 

If you create a secondary, personal Dropbox account, your team admin will not have any access into this account. 

Learn more about what kind of access your team admin has to your account.

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