Can I get a refund on a Dropbox subscription?

In most cases, subscriptions for Dropbox Business, Plus, Professional, and Enterprise are non-refundable. This includes team member licenses.

If you think there’s been an error in billing, please contact our support team and we’ll work with you to find a solution. 

Learn how to cancel your Dropbox subscription.

How to request a refund from the Apple App Store

If you purchased your Dropbox subscription through the Apple app store, you'll have to request your refund from Apple directly.

To request a refund, follow these instructions from the Apple support page:

  1. Sign in to your App Store account here and report a problem with a purchase. 
  2. Click Report a Problem next to the Dropbox app. 
  3. Choose a problem, write a description, and click Submit. 
  4. Apple will contact you with a decision on your refund request.

Note: Apple only accepts refund requests for purchases made within the last 90 days.

How to request a refund from Google Play

If you purchased your subscription through Google Play, you'll have to request your refund from Google directly.

To request a refund, follow these instructions from the Google support page:

  1. Visit this link to view your Google Play account. 
  2. Under Order History, click More to the right of Dropbox.
  3. Select Request a refund or Report a problem.
  4. Choose a problem, write a description, and click Submit.
  5. You should get an email with your refund decision within two business days.

How to request a direct debit refund

If you paid for your Dropbox subscription with a direct debit payment, please contact your bank for a refund as only your bank can process a chargeback request.

What happens when I submit a chargeback request?

Any chargeback requested from your bank will downgrade your Dropbox subscription to a Dropbox Basic (free) plan.

If you have a Dropbox Business subscription, a chargeback request will cause your team to become locked. The team admin will need to choose to disband the team or re-subscribe. 

Live in the E.U. or Turkey?

If you live in the E.U. or Turkey, you’re eligible for a refund if you cancel your Dropbox Plus or Professional subscription within 14 days of purchase.

To request a refund, send us an email and include your country of residence.

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