In most cases, subscriptions for Dropbox Business, Plus, Professional, and Enterprise are non-refundable. This includes team member licenses.
If you think there’s been an error in billing, please contact our support team and we’ll work with you to find a solution.
If you purchased your Dropbox subscription through the Apple app store, you'll have to request your refund from Apple directly.
To request a refund, follow these instructions from the Apple support page:
Note: Apple only accepts refund requests for purchases made within the last 90 days.
If you purchased your subscription through Google Play, you'll have to request your refund from Google directly.
To request a refund, follow these instructions from the Google support page:
If you paid for your Dropbox subscription with a direct debit payment, please contact your bank for a refund as only your bank can process a chargeback request.
What happens when I submit a chargeback request?
Any chargeback requested from your bank will downgrade your Dropbox subscription to a Dropbox Basic (free) plan.
If you have a Dropbox Business subscription, a chargeback request will cause your team to become locked. The team admin will need to choose to disband the team or re-subscribe.