How to manage your orders on Dropbox Shop
Dropbox Shop is currently a beta experience and is subject to additional terms.
You can view order details, resend links to your products, issue refunds, and send messages to your customers in Dropbox Shop.
How to view and manage your orders
- Sign in to dropbox.com.
- Click the grid icon in the top-left corner.
- Click Shop from the list that appears. Dropbox Shop opens in a new tab.
- Click Orders in the left sidebar.
- Choose the action you’d like to take.
- To view order details: Click an order to open a “Summary” panel.
- To resend an access link: Click the “…” (ellipses) next to the name of the buyer you’d like to resend a link to, and select Resend access link.
- To issue a refund: Click the “…” (ellipses) next to the name of the buyer you’d like to issue a refund to, and select Refund.
- Note: When you issue a refund, the buyer can no longer access their purchase.
- To message a buyer: Click the “…” (ellipses) next to the name of the buyer you’d like to message, and select Message customer.
How helpful was this article?
Thanks for your feedback!
