How to recover missing files in your Dropbox account

If your Dropbox file or folder is missing because it didn’t sync to the device you’re using, visit this article to fix syncing problems. You can check by logging into your account on dropbox.com to see if the file or folder is there.

If your file or folder is missing for another reason, see below for options on how you can recover it.

Recover files

If the file or folder is missing because it was moved, renamed, or deleted by you or someone you are sharing it with:

• Dropbox Basic, Plus, and Family accounts can recover any file edits or deletions made within the last 30 days.
• Dropbox Professional and Standard accounts can recover any file edits or deletions made within the last 180 days.
• Dropbox Advanced and Enterprise accounts can recover any file edits or deletions made within the last 365 days.

Dropbox Rewind

This feature is only available to Dropbox Plus, Family, Professional, and team accounts. 

Learn how to upgrade your account. 

Dropbox Rewind is a tool that lets you take a folder or whole account back to a point in time.

It’s best for: 

• When a virus encrypts your files with ransomware
• Accidental moves and deletions of a large number of files

Learn how to use Dropbox Rewind.

Version history

Your version history page lets you preview and restore older versions of files.

It’s best for:

• Viewing or restoring an older version of a document

Learn more about version history.

Deleted files

Your deleted files page shows you a list of all files or folders that have been deleted. 

It’s best for: 

• Recovering a deleted file or folder 
• Finding a file or folder that appears missing

Learn more about deleted files.

Contact support

If none of the above methods worked, you can contact support and we’ll do our best to help you find what you need.