How to contact Dropbox support
Updated Oct 19, 2023
This article describes support offerings for all Dropbox plans.
To contact Dropbox support, go to dropbox.com/support. Once you log in, you’ll see your available support options based on your plan and account type.
Support options by plan and account type
|
Dropbox Basic |
Dropbox Plus, Professional, Essentials |
Dropbox Family |
Dropbox Standard, Advanced, Business, Business Plus, or Enterprise |
Help center |
✓ |
✓ |
✓ |
✓ |
Community forums |
✓ |
✓ |
✓ |
✓ |
Chatbot |
✓ |
✓ |
✓ |
✓ |
Email support |
✗ |
✓ |
✓ |
✓ |
Live chat support |
✗ |
✓ |
✓* |
✓† |
Phone support |
✗ |
✗ |
✗ |
✓† |
*Family manager only
†Admins only
Support hours and response times
- Email support:
- If you’re on Dropbox Plus, Family, Professional, Essentials, Standard, Advanced, Business, or Business Plus, you’ll receive an email response within one business day (Monday–Friday).
- If you’re on Dropbox Enterprise, you’ll receive an email response within one hour any day of the week.
- Live chat and phone support:
- If you’re on Dropbox Standard, Advanced, Business, or Business Plus, live chat and phone support are available during your local business hours (9:00am–5:00pm, Monday–Friday).
- If you’re on Dropbox Enterprise, live chat and phone support are available 24 hours a day, 7 days a week.
- If you’re on Dropbox Plus, Family, Professional or Essentials, live chat is available during your local business hours (9:00am–5:00pm, Monday–Friday).
Note: If your team has the Dropbox Premium Support Add-On, you can access email, live chat, and phone support 24 hours a day, 7 days a week.
If you need support outside of these times, you can use the help center, community forums, and chatbot 24 hours a day, 7 days a week.
Community answers
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