Onboard team
Plan your Dropbox deployment
We’ve already covered how to set up groups, team folders, and security permissions. To ensure your team transitions smoothly to Dropbox Business, you should next develop a plan for inviting your coworkers and migrating company data. This process of planning and provisioning users can take several weeks depending on the complexity of your organization. In this stage, you should brainstorm your preferred deployment method and approach (small pilot, phased roll out, or inviting everyone at once), the technical aptitude of your team, and potential integrations.
How to: view & add licenses for your team
As an admin of a Dropbox Business account, you can view the number of licenses and space available for your team:
Sign in to dropbox.com with your admin credentials.
Open the Admin Console.
Click Dashboard.
From this page, you can view the available storage space for your team. You can also access the number of available licenses, and buy more if needed.
If your team is nearing its storage limit, please contact Dropbox support—we may be able to increase your storage space limit. To contact support, click the Help tab of the admin console.
Set up a test run
Before onboarding your full team, pilot Dropbox to a few users to verify your settings. For example, consider testing your account configuration, communications, and training plan with the IT team or a group of champion users at your company. After you invite a few users to the team, give them several days to validate test cases and confirm that requirements meet expectations in the onboarding process.
How to: add team members
Only team admins and user management admins can invite members to your Dropbox Business account. Each invited member uses one of your plan’s licenses.
You can invite members through the admin console or an integration (we’ll get to that in a minute). We recommend that you use the admin console to invite pilot users.
Sign in to dropbox.com using your admin credentials.
Click Admin Console.
Click Members.
Click Invite members.
Enter the email addresses of people you want to invite, and click Send invites.
If a team member already has a Dropbox account that they use for work, they can convert an existing personal account to a Dropbox Business account. Alternatively, they can create a new account altogether.
Train your team
Educating and supporting users throughout their transition to Dropbox is critical to the success of your deployment. By proactively providing training on Dropbox, you can reduce IT overhead and promote engagement in your new team space. Dropbox offers free, flexible training experiences for different learning needs and styles.
We recommend that you invite your team to complete the Dropbox onboarding guide designed for individual members. This guide helps new business users add and share files, and find troubleshooting resources, and more.
Further training
In our self-guided learning library, your team can pick and choose topics, and explore Dropbox features at their pace and with their own work in mind. As an admin, you can create the optimal learning journey for your team by assigning specific topics in the training.
Your team could also join a free Dropbox learning live session. These walk new users through core Dropbox functions with the interactivity of a virtual classroom.
Invite your team
Once pilot users have tested your configuration and training, it’s time to onboard your entire team to Dropbox Business. The method you use to invite users depends on your current environment, the size of your team, and how IT provisioning is currently managed at your company. You can choose to invite members through the admin console or an integration.
How to: Onboard your team to Dropbox Business
Email templates
You can streamline your Dropbox deployment by communicating expectations to your team along the way. To easily invite members to your team, we’ve created a few email templates with the most important points.
Browse our list of templated messages for suggested communications to your IT team, executives, pilot users, and end users.
Email tempaltes
Get help
There’s a lot more to Dropbox than we’ve had the chance to cover here. While this guide helps you walk through the most important steps for getting started, you can learn even more with our support resources.
Get all your questions answered in the Dropbox help center. FAQs, quick fixes, and official info on every Dropbox feature… No matter what you need, it’s just a search away.
Join our community
The Dropbox forums are a place for our community to participate and collaborate on answers, solutions, and ideas about the products and services we all love and want to improve. Also, check out the conversation on Twitter support.
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