FAQs about ending support for Dropbox Capture

What’s changing?

You’ll no longer be able to access your Capture desktop app, or Capture from your web browser. This means that you won’t be able to create new screenshots, GIFs, or screen, audio, or video recordings in Capture. You also won’t be able to download the Capture desktop app or refer other people to Capture.

You’ll also lose access to the Capture Collections surface. Any content within your Collections that you own will still be accessible through Dropbox within your “Capture” folder. This won’t impact your storage limits, as previously created Capture content has already been counted towards your storage.  If you have permission to access a Collection but don’t own the files, you won’t be able to see those files once Capture is discontinued.

There’ll also be some minor changes taking place before Capture is fully discontinued. These changes will take place from February 27, 2025:

• The ability to add new comments and links to captures from Capture will be removed. You’ll still be able to comment through Dropbox previews.
• Comments on existing captures will be visible when you access your content through Dropbox previews. This migration will also take place for comments on captures stored in collections. If comments don’t appear immediately, they will be visible by the time Capture is discontinued.
• You won’t be able to edit team or individual Capture collections or create new ones.
• The Copy embed code option will no longer be available from the Share dropdown for recordings.
• You won’t be able to make a capture anonymous. If current Capture content is set to anonymous, you’ll have to change your sharing settings to prevent an error when someone attempts to access the content. Links to anonymous captures will no longer work once Capture is discontinued.
  • For seven days following these changes taking place, you’ll be able to change the anonymity setting for all of your capture content from the Preferences page. Turning the toggle to off will remove anonymity from all of your content, and ensure existing Capture links will continue to function. Turning the toggle to on will maintain anonymity, but will stop existing Capture links from working. Dropbox links to the content will continue to function regardless of this setting.
• Capture links shared in Slack or included in a paper document will no longer unfurl.

What’ll happen to existing capture content?

Your captures are already saved by default in a Dropbox folder named “Capture,” and you won’t lose access to these files. If you’ve changed the default save location for your Captures to another folder, you can still access your captures in that folder.

If you’ve been using Team Collections to share capture content with your team, the shared content will now be saved in the “Capture” folder of its creator. In order to maintain access for your team, you’ll need to move this content to a shared folder.

Links to captures you’ve previously shared will redirect to a Dropbox file link and open as a Dropbox file preview. Any comments on your captures will also be viewable within Dropbox file preview.

Will I be reminded of the change?

If you’re an active user of Capture, you’ll receive an email notifying you of these changes on February 20, 2025.