Why aren't my photos appearing on the Photos page?

The Photos page changed on July 17, 2017, but your pictures are still safe in your Dropbox account. 

Learn more about changes to the Photos page.

If you don't see some of your photos on the Photos page at first, scroll to the top of your timeline and look for the photos in the Missing dates section.

A digital photo usually has various pieces of information embedded in it, including the date and time it was taken. Dropbox uses this information to arrange your photos in a timeline. If a photo's date is missing or incomplete, Dropbox will put it in the Missing dates section at the top of your timeline.

Just like any other photo in your Dropbox, you can share photos with missing dates and add them to albums.

Still don't see some of your photos?

Note that we filter out image files that are less than 15 KB or that are in .png format. These are usually icons or thumbnails, so we assume you don't want them cluttering up your Photos page.

This does not mean that you cannot have these files in Dropbox. You can still upload small photos or .pngs to your Dropbox folders from your camera, phone, or computer. They will appear on your desktop client and in the correct folders on the website. They just won't appear in the Photos tab, where they are automatically filtered out.

How does Dropbox determine the dates for my photos? Can I change this date?

Dropbox determines the dates for your photos from the metadata associated with each photo (information that cameras attach to photos, such as time and date). Unfortunately if a photo is missing the time or date, there is no way to add this information using Dropbox.

What if a photo is appearing more than once on the photos page?

A photo or video will appear twice on the photos page if you have more than one copy of the photo or video in your Dropbox. To determine if this is the case:

  1. Sign in at dropbox.com and go to the Photos page.
  2. Navigate to the item that appears to be duplicated.
  3. Right-click (or control-click on a Mac) on the first instance of the item and select Show in folder.
  4. Note the location of this file in your Dropbox.
  5. Repeat steps 3 and 4 for another instance of the item that appears to be duplicated.
  6. Are the locations of the files different? If so, then it appears that you have multiple copies of the same photo or video in your Dropbox account.

Dropbox Business users

You’ll need to sign in to your personal Dropbox to see the Photos page. Learn more about how photos work in Dropbox Business.

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