Contact Dropbox support

Before you contact Dropbox customer support, we recommend searching in the Dropbox Help Center or the Community forums for the answer to your question.

Chat and email support

Your technical support options depend on what kind of account you have (Basic, Plus, Professional, or Business). To see the support options for your account, log in and go to dropbox.com/support

Phone support

Phone support is only available to Dropbox Business users during local business hours.

Available languages

Support is available in English to all users.

Depending on your account type and location, support may be available to you in French, German, Italian, Japanese, Portuguese, and Spanish. Log in and visit dropbox.com/support to see your available options. 

If you don’t see your language listed as an option when you visit dropbox.com/support, send an email or chat in your language, and you’ll be routed to the appropriate team. 

Support response times and available hours

Basic users can expect a response from email support within 1-2 days.

Plus, Professional, and Business users can expect a response from email support within 24 hours.

  • Business users on the Enterprise plan can expect a response from email support within 1 hour

If phone and chat support are listed as options when you visit dropbox.com/support, they are available during your local business hours. 

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