Samsung Device app and Dropbox

Updated Dec 09, 2024
person icon

The information in this article applies to all Dropbox users.


As of October 2019, Dropbox no longer supports connection to the Samsung My Files or Photos app. If you previously enabled the Samsung My Files or Photos app, your files won’t be deleted or modified as a result of this change. To continue accessing your Dropbox files on your Samsung device, download the Dropbox mobile app.

How to disable the Samsung My Files or Photos app

  1. Tap your device's menu button.
  2. Tap Settings.
  3. Tap Cloud.
  4. Look for Documents or DocumentSync (sometimes called "ContentSync") in your Dropbox account info.
  5. Toggle off.
  1. Log in to dropbox.com.
  2. Click your profile picture (or grey circle) in the upper right corner.
  3. Click Settings.
  4. Click the Connected apps tab.
  5. Find the Samsung My Files or Photos app under Apps with access to your Dropbox.
  6. Click the X to the right of Samsung My Files or Photos app.
Was this article helpful?

Let us know how why it didn't help:

Thanks for letting us know!

Thanks for your feedback!

Related Articles

Adobe + Dropbox

Connect Dropbox and Adobe to open PDFs from your Dropbox account in the Adobe mobile or desktop app. Explore the Dropbox + Adobe integration.

View article

AutoCAD + Dropbox

Dropbox offers integrated functions for those using AutoCAD, including file access and previews. Learn about the Dropbox and AutoCAD integration.

View article

Do you offer WebDAV, Email Attachments, or FTP support?

View article

Dropbox for Salesforce: User guide

Dropbox for Salesforce allows teams to access and share Dropbox files within Salesforce. Follow our user guide and learn how to get started.

View article

Other ways to get help

Icon depicting two people
Community
Twitter Icon
X
Icon depicting a speech bubble
Contact support