How to add Gong to Dropbox Dash

You can connect your organization’s Gong account to Dropbox Dash to make it easier for your team to find call details, transcripts, and user data—all within Dash. With just one click, they can view information directly in Dash or be taken to the relevant content in Gong. Adding Gong to Dropbox Dash keeps your Gong content in sync and easy to access.

Requirements

To add Gong to Dash, make sure you meet the following requirements:

• Authorization: OAuth authentication to ensure that Dash only retrieves information relevant to the user’s data, allowing full control over what Dash can access. 
• Active account: You must have an active service account with Gong.

Integration features

For Gong, Dash captures the following details:

• Call Data: Basic call data, such as title, duration, and language
• Transcripts and details: Transcript data and details for recorded calls

API permissions

When adding Gong to Dropbox Dash, Dash requests the following authorizations:

• Retrieve basic call data (title, duration, spoken language): Lets Dash display results with your call title. 
• Retrieve user data (ID, name, phone number): Lets Dash identify users to support filtering results and permission management. 
• Retrieve extended call data (interaction, stats, speakers, main topics): Lets Dash use the AI summary of the call, purpose, agenda, and key points to help improve search relevance and ranking. 
• Retrieve a call transcript: Lets Dash retrieve the most relevant results and a preview of the transcript is displayed in search results. 
• Retrieve a media URL to play/download the call: Lets Dash redirect users back to Gong to view the call surfaced in search. 
• Read permission profiles: Lets Dash retrieve permissions data from Gong so that when a user searches, they only see calls they have access to.  

How content syncing works

• Content sync starts right after the connection is made, so you can quickly search for the most relevant data.
• Dash syncs your Gong data daily. The amount of time it takes to complete the full sync depends on the volume of data (calls) you have in your Gong instance.

Overview of setup

Step 1: Create a new admin service account in Gong

Step 2: Connect Gong to Dropbox Dash using the service account

How to create a new admin service account in Gong

Before connecting Dropbox Dash to Gong, we strongly recommend setting up a dedicated Gong service account. This improves security and helps avoid potential disruptions—like if an administrator leaves the company. This service account should be a non-human, admin-level account explicitly created for Dash integration and assigned the technical administrator role. Make sure it’s not tied to any individual user.

1. Log in to Gong using your admin credentials.
2. Click Company settings in the lower left.
3. In the People section, click Team Members.
4. Click Add a Team Member.
5. In the Personal Details section:
   • Enter svc-dropboxdash-gong in both the First name and Last name fields.
   • Enter the email address you created for your service account.

Learn about service account naming convention recommendations for SaaS service integrations with Dropbox Dash.

6. Click Workspaces and permissions.
7. Select Business Admin in the Permission Profile dropdown menu.
8. Click Add team member.

9. Open the email account associated with the svc-dropboxdash-gong email address.
10. Locate the Gong welcome message and click Activate your account.
11. In the Welcome to Gong window, select Don’t have a password? 
12. Enter the service account’s email address and click Reset Password.
13. Open your email account again and locate the Reset your Gong password.
14. Open the message and and click Reset Password.
15. Enter a new password and click Reset Password. You should now be logged into the Gong service account.

How to add Gong to Dropbox Dash using the service account

1. Log in to dash.ai using your admin credentials.
2. Select Admin console.
3. Click Apps. 
4. Click the More apps tab. 
5. Click Add to the right of Gong.
6. In the Gong pop-up window, click Continue.
7. Log into your Gong account with the service account credentials.
8. Click Allow. Once authenticated, Dash will begin syncing content. You’ll receive an email when syncing is finished and the content is available to users.