Why you don't see signatures from the web version of Dropbox Sign on the mobile app and vice versa?

Updated Oct 01, 2025

In this article

warning icon

The Dropbox Sign mobile app will no longer be available after September 26, 2024. You can access documents sent from the Dropbox Sign mobile app on dropbox.com and the Dropbox mobile app. Your saved signature in the Dropbox Sign mobile app will not be saved after September 26, 2024.

The Dropbox mobile app and the Dropbox Sign website are two separate entities and don't currently sync together. Because of this, you won't see your saved signatures from your website account on your mobile app account, nor can you save signatures on the mobile app.

You can still access documents sent from the Dropbox Sign mobile app on dropbox.com and the Dropbox mobile app.
Was this article helpful?

Let us know how why it didn't help:

Thanks for letting us know!

Thanks for your feedback!

Other ways to get help