Why am I not receiving email notifications from Dropbox Sign?

If you're not receiving email notifications from Dropbox Sign, review the following possible reasons and solutions.

Email notifications aren’t turned on

Check if your email notifications are turned on:

1. Log in to your Dropbox Sign account.
2. Click your initials.
3. Click Settings.
4. Click Profile.
5. Click Notifications.
6. Make sure that the checkboxes next to the notifications you want to receive are checked.
7. Click Save.

You sent your signature request from another account

If you're not receiving the notification that the signature request has been completed, check what email address you sent it with.  

If you have more than one account, you might have sent your signature request from another account. In this case, the notification email would be sent to the email address associated with that account.

To check whether you sent the signature request from the account you intended to use, go to your Documents page.

Your email account is directing notification emails to spam or rejecting them

All notification emails will come from noreply@mail.hellosign.com. It's possible your email account is rejecting emails from this address or sending them to spam.

Try adding noreply@mail.hellosign.com to your email contacts so notification emails won't be directed to spam or rejected.

If none of these suggestions applies or resolves your issue,  contact our support team.