Dropbox Sign reports in the admin console

Updated Sep 19, 2025

Reports available to admins

User Activity report (available on Standard and Premium)

This report includes the following information by user:

Column Name	Description
Email Address	Email address of the Dropbox Sign user
Last Name	Last name of the Dropbox Sign user
First Name	First name of the Dropbox Sign user
Team Name	Name of the team the Dropbox Sign user is a member of
Templates Owned	Number of signature templates owned by the user
Requests Sent	Number of signature requests sent by the user
Percentage Requests Completed	Percentage of the user’s signature requests that were completed by the signer(s)
Percentage Requests Cancelled	Percentage of signature requests the user cancelled
Percentage Requests Declined	Percentage of signature request declined
Documents Signed	Number of documents that were signed by the account

Document Status report (available on Premium)

This report includes the following information by document:

Column Name	Description
Document Name	Name of the document sent out for signature
Date Sent	Date that the signature request was sent
Date Completed	Date that the signature request was completed
Sent By (email)	Email address of the user who sent the signature request
Sent By (team)	Name of the team the user who sent the signature request belongs to
Sent To (email)	Email address the request was sent to
Signed By (email)	Email address of the signer
Status	Status of signature request (Out for signature, Completed, etc.)
Days Outstanding	Number of days since the signature request was sent Note: If the signature request was completed, this will be 0. If there was an error on the request, this section will be blank.

Compliance report (available on Standard and Premium)

A compliance report consists of three reports that are delivered in separate emails to the admin. The admin can download each one in a separate CSV. The tables below include descriptions of each report with information by user.

Report 1: Account & API Key Details

Column Name	Description
Team Name	Name of the team the Dropbox Sign user is a member of
Email Address	Email address of the Dropbox Sign user
Last Name	Last name of the Dropbox Sign user
First Name	First name of the Dropbox Sign user
Account Locked	Designates if access to the Dropbox Sign account is locked
Account Last Login Date	Timestamp (UTC) for user’s last log in
API Key Name	Name of the Dropbox Sign account API key
API Key Created	Timestamp (UTC) for when the account’s API key was created
API Key Updated	Timestamp (UTC) for when the account’s API key was updated
API Key Last Used	Timestamp (UTC) for when the account’s API key was last used in an API request
Primary Key	Designates if the account API key is the primary key Primary keys are used for event hash verification

Report 2: API Call Activity

Column Name	Description
Email Address	Email address of the Dropbox Sign user
Request ID	Unique identifier for an API request
API call	The API endpoint used (i.e. /v3/signature/send)
Timestamp	The timestamp (UTC) of when the record was added within the Dropbox Sign platform
IP Address	The IP address used to make the API request
User Agent	The user agent used to make the API request

Report 3: Log In Activity

Column Name	Description
Email Address	Email address of the Dropbox Sign user
Log In Date	Timestamp (UTC) of when the user logged in
Log In Type	The method used to log in
Location (IP Address)	The location and IP address used to log in
Browser & Device	The user agent used to log in

How to view recent activity

Admins on Premium can view charts of recent activity, by request status and send activity.

To view recent activity:

Log in to sign.dropbox.com with your admin credentials.
Hover over your initials in the top-right corner.
Click Admin console.
Click Reporting in the left sidebar.

The first chart reflects the status of signature requests for the entire account or team for the current month.

The second chart shows the number of requests sent per day by the entire account or team.

How to generate a report

You can generate detailed activity and status reports for a custom date range.

To generate a report:

Log in to sign.dropbox.com with your admin credentials.
Hover over your initials in the top-right corner.
Click Admin console.
Click Reporting in the left sidebar.
Scroll to Run a report.
Enter the date range for your report.
- Note: The end date can't be more than a year later than the start date.

Check the box next to the correct report.
Click Request Report.

The report will be processed and a link to a CSV file will be sent to your email address.

Limitations

Number of entries per report

Reports can take up to 30 minutes to generate, depending on the timeframe selected and number of results included in the report.

Please note that the maximum number of entries per report is approximately 250,000. If a report generates close to the maximum number of entries, you may receive the error, “There was a problem preparing your report.“

If this happens, generate the report again with a smaller date range to include fewer entries. If you still can’t download your report, please submit a request to our support team for further investigation.

Retrieving past data

Depending on the type of report, there are some limitations for how far back we can go to retrieve data:

Report Type	Data Limitation
User Activity	Start of account activity
Document Status	Start of account activity
Compliance: Account & API Key Details	Start of account activity
Compliance: API Call Activity	Previous 90 days of data Note: API call activity between June 21-23, 2024 might be incomplete due to a transient issue with our logs. We apologize for any inconvenience this might cause.
Compliance: Log In Activity	Start of account activity