Usage and compliance reports in Dropbox Sign

Admins and managers on Standard and Premium plans can use reports to gain insights on their team’s activity. 

To access reports:

1. Log in to your Dropbox Sign admin account.
2. Click your initials.
3. Click Admin Console.
4. Click Reporting.
5. Go to Run a report.
6. Enter your preferred dates.
7. Choose which of the following reports you want to run:
   • User activity report
   • Compliance report
   • Document status report
   • SMS activity report.
8. Click Request report.

The report is processed and a link to a CSV file is sent to your email address.

Reports may take up to a few hours to generate depending on the amount of data being processed.

User activity report

User activity reports provide the following details for each user’s activity for the past six months:

• First and last name
• Email address
• Templates owned
• Total requests sent by month
• Total documents signed by month
• Team Name
• % requests completed
• % requests canceled
• % requests declined

Compliance reports

Compliance

Compliance reports provide the following account status information for each user: 

• Email address
• First and last name
• Account locked status
• Last login date
• API information:
  • API Key Name
  • API Key Created
  • API Key Updated
  • API Key Last Used 
  • Primary Key

Compliance: Log in activity report

The log in activity report report provides the following information for each user: 

• Email
• Log in date (UTC)
• Location (IP address)
• Browser & Device

Compliance: API call activity report

The API call activity report provides the following information: 

• Email
• Request ID
• Timestamp (UTC)
• API call
• IP address
• User agent

SMS activity report 

The SMS activity report provides the following information:

• Email
• First and Last name
• Team name
• Total signature requests
• Total SMS signature requests
• Total SMS authentication requests
• % SMS completed
• % SMS canceled
• % SMS declined

Document status report

The document status report provides the following information:

• Document name
• Date sent
• Date completed
• Sent by (email)
• Sent by (team)
• Sent to (email)
• Signed by (email)
• Status
• Days outstanding
• Signed by (name)