How to fix missing Dropbox DocSend Outlook Add-in

Overview

If you’ve installed the DocSend Outlook Add-in and are having trouble accessing it, check out the troubleshooting steps below.

Outlook Add-in Requirements

• Make sure you’re either on Office 365 and using a Microsoft Exchange 2013 protocol (rather than an Exchange Active Sync protocol, for instance).
• Or that you’re using a Premium Microsoft Exchange Server.
• For more information, see Requirements for running Office Add-ins.

Troubleshooting: New Outlook

If you’ve recently switched to the new Outlook for Mac, you may need to reinstall the DocSend Outlook Add-in for it to appear in your email composer.

1. Click the “more options” menu in the Outlook toolbar.
2. Select Get Add-ins.
3. Search for DocSend and click Add.

The add-in should then be available from the “more options” menu when composing a new email in the main Outlook window.