How to fix missing Dropbox DocSend Outlook Add-in

Overview

If you’ve installed the DocSend Outlook add-in but can't access it, try the troubleshooting steps below.

Outlook add-in requirements

The Dropbox DocSend Outlook add-in requires an Exchange-backed Outlook account to install and run properly. Supported environments include: 

• Microsoft 365 or Exchange online
• Exchange server 2016 or later

POP and IMAP email accounts aren’t supported for Office add-ins in Outlook.

Some organizations may restrict or disable access Office add-ins through Microsoft admin settings or Exchange configurations. If an add-in isn’t available, contact your IT administrator to confirm Office add-ins are enabled in your environment. For additional details, see Microsoft’s Requirements for running Office Add-ins.

If the add-in still doesn’t appear:

• Verify the add-in isn’t disabled:
  • In classic Outlook, go to File → Options → Add-ins and check both Disabled items and COM add-ins. 
    • Note: Outlook is known to silently disable unstable add-ins.
• Confirm your organization allows Office add-ins and hasn’t blocked Microsoft AppSource deployments through Microsoft 365 admin policies.
• Clear your browser cache when updating or removing an add-ins. 
• If a legacy COM or VSTO version of the add-in was previously installed, remove it before reinstalling the modern Office add-in from Microsoft AppSource.
• Ensure you are using a supported version of Outlook, since some legacy add-ins are not supported in the new Outlook for Windows.

For additional details see Microsoft’s guide for using add-ins.  

Troubleshooting: New Outlook for Mac

If you’ve recently switched to the new Outlook for Mac, you may need to reinstall the DocSend Outlook add-in before it appears in the email composer.

1. Click  (more options) in the Outlook toolbar.
2. Select Get add-ins.
3. Search for DocSend for Outlook.
4. Click Add.

The add-in should now appear in the  (more options) menu when composing a new email in the main Outlook window. For additional details see Microsoft’s guide for using add-ins in Outlook for Mac.