What is the Dropbox 25 GB space promotion?

Updated Oct 31, 2023

This promotion gives you 25 GB of extra Dropbox space for one year. The promotional space is in addition to the 2 GB of space included in free Dropbox Basic accounts.

To qualify for the promotion, you must be a new Dropbox user who purchased an eligible computer in Japan in March 2015 or later.

Promotion terms and eligibility

For how long is the promotional space valid?

The 25 GB of promotional space is valid for one year. After the one-year promotional period ends, the 2 GB of Dropbox Basic account space remains.

If I purchased multiple promotion-eligible devices, can I redeem the same offer multiple times?

No, you can only redeem this promotion once per Dropbox account.

Can I claim the promotional space with my existing Dropbox account?

No, only new users who sign up for Dropbox on their eligible devices can redeem the promotion.

Can I transfer my promotional space to another Dropbox account?

No, the promotional space is not transferrable after it has been redeemed.

Can I redeem promotion on a refurbished or used device?

No, the promotional space is only available to the original buyer of the eligible device.

Why am I not eligible for promotional space?

  • You're not a new Dropbox user.
  • You're trying to redeem the purchase for a second time.
  • Your device did not come pre-loaded with Dropbox.
  • You bought your device pre-owned or refurbished.
  • Your device is not eligible due to country or retailer exclusions.

Redeeming the promotion

How do I redeem this promotion?

  1. Click Dropbox 25 GB in your Start menu.
  2. Create a Dropbox account. Once you've completed this step, Dropbox automatically installs and links to your computer.
  3. Complete five of the seven Get started steps.

I'm unable to redeem the promotional space on an eligible device—why?

If you're unable to redeem your promotional space on your eligible device, verify the following:

  • Did you complete at least five of the seven steps from the Get started steps?
  • Did you sign up for Dropbox using the installer pre-loaded on your computer? To be eligible, sign up for a new Dropbox account by clicking Dropbox 25 GB in the Start menu of your eligible device.
  • Do you already have a Dropbox account? Only new Dropbox users can redeem the promotion.
  • Have you redeemed another Dropbox-device promotion? If so, you are not eligible to redeem the promotion. You can only redeem the same type of promotional deal once.

How do I check to see if I’ve redeemed the promotion?

  1. Log in to dropbox.com.
  2. Click your avatar.
  3. Click Settings.
  4. Click Plan.
  5. Under Earn more space, look for this promotion.

When the promotion ends

How do I check to see when my promotional space expires?

  1. Log in to dropbox.com.
  2. Click your avatar.
  3. Click Settings.
  4. Click Plan.
  5. Under Earn more space, you can see this promotion and the expiration date.

What happens when my promotional space expires?

When your promotional space expires, your Dropbox space quota returns to what it was before. For example, if you have a Dropbox Basic account, your limit returns to 2 GB (along with any space you earned by referring people to Dropbox or through other promotions).

If you're over your space quota after the promotional space expires, you'll no longer be able to save new files to Dropbox. To add space to your account, consider upgrading to Dropbox Plus.

Terms of the Dropbox 25 GB space promotion

For eligible devices that have the Dropbox application installer pre-loaded, the promotion is available to the user on that device who (a) first signs up for a new Dropbox account and (b) completes Dropbox's Get started guide. The promotion is for a single Dropbox account to receive, for 1 year, an additional 25 GB of storage space in addition to the storage space Dropbox offers to users with free accounts. Each user is only eligible for one promotion of this type. The promotion may not be available to users who have previously received a Dropbox promotion through the purchase of a non-eligible device. When the 1 year promotional period ends, the 25 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms available at http://www.dropbox.com/terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, Syria, or the region of Crimea, or any other countries where the Dropbox Service is prohibited by law.

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