How to verify your Dropbox email address

Q: What if I didn't get the email?

Check your spam folder to make sure it didn't end up there. You can also add the email address no-reply@dropbox.com to your address book and then try sending the email again. If you still don’t receive the email, contact your email service provider to troubleshoot further.

Q: What happens if I change the email address associated with my Dropbox account?

If you ever <a href="https://help.dropbox.com/account-settings/change-email" target="_blank">change the email address associated with your Dropbox account</a>, you'll need to verify your new email the next time you do something like send a referral or a shared folder invite. Dropbox will send you a link via email when we need you to verify your new email address.

Q: What happens if I don’t verify my email address?

If you don’t verify your email address, you can still access your Dropbox account, but you may experience the following issues:<ul><li>Sharing: You won’t be able to share files or received shared requests from others.</li><li>Account recovery: Dropbox won't assist in account recovery if you lose access to your account (for example, you forget your password or are locked out). This means that if you can't log in, and you haven't yet verified your email address, it might not be possible to regain access to your account.</li><li>Missed notifications: Dropbox may not be able to send important updates or policy changes to users with unverified emails.</li><li>Security concerns: Not verifying an email address might leave your account more vulnerable to unauthorized access or other security issues, since verified emails help us establish account ownership.</li><li>Service changes: Dropbox may change its policies or requirements over time, potentially limiting access or functionality for accounts with unverified email addresses. While unverified accounts can currently still access their Dropbox accounts, there’s a potential risk that this may change in the future.</li></ul>

Updated May 01, 2025

This article describes a process for all Dropbox users.

You need to verify the email address associated with your Dropbox account so you can always keep access to your files.

If you don’t verify your email address, Dropbox won’t be able to help you if you ever need to regain access to your Dropbox account. It only takes two minutes to verify your email address following the instructions below.

Not using Dropbox yet? See how Dropbox helps you effortlessly share files and folders.

How to check if you’ve already verified your email address

If you've ever clicked on a link in an email we've sent you, you’ve already verified your email address and don’t need to do anything else. If your email address hasn't been verified yet, we'll send you a link via email the first time you take an action that requires verification.

How to verify your email address

To verify your email address:

Log in to dropbox.com.
Send a verification email to the email address associated with your account.
Look for the verification email from no-reply@dropbox.com in your inbox and click the link in that email.

A confirmation message will appear in your web browser.

Didn’t get the verification email?

If you don’t see the email in your inbox, try the following:

Check your spam or junk folder. Sometimes email providers may mistakenly flag automated emails.
Add Dropbox to your contacts. Add no-reply@dropbox.com to your email address book or contacts list to help ensure future messages are delivered.
Check with your email provider or IT administrator. It’s possible that your email service is filtering out Dropbox messages before they reach your inbox.

Still not receiving the verification email?

If none of the steps above work, try one of the following:

Use a different email address. You can change the email on your Dropbox account to another one you already use, or create a new email address and use it instead.

Learn how to change your email address.

Contact Dropbox support. If you’re still unable to verify your email and can’t change it, contact our support team. We may be able to manually verify your email if we can confirm your identity through a questionnaire or email exchange.