Dropbox security

Dropbox is designed from the ground up with security in mind. We make sure your data is safe and secure by providing multiple layers of protection as well as controls you can enable to meet your security needs.

From the Security page, you can adjust settings as well as easily monitor connected devices, active web sessions, and third-party apps with access to your account. See something that doesn’t look right? You can disconnect any app, or remotely sign out and wipe a device with a click.

Strong passwords

While we take comprehensive measures to protect your data, you play a key role too. By creating unique, strong passwords for each website, app, and online account you use—and changing them regularly—you’ll help keep your Dropbox account and other accounts safe.

Password managers like Dropbox Passwords or 1Password can help you generate strong passwords, store them safely, and sign in easily to your accounts.

How to create a strong password

A secure password is one that’s hard for a stranger to guess. Don’t use common words or a derivative of personal information, such as your name, the name of a family member or pet, or phone numbers, addresses, or birthdates. Uncommon words work well, but only if you use several together.

The following tips will help you create unique, secure passwords. Try to use a combination of some (or all) of the below:

- Uppercase and lowercase letters, symbols, and numbers
- Non-standard uppercasing (for example, "uPPercasing")
- Non-standard word spelling (for example, "spellllllling")
- Personal slang words
- Non-obvious numbers and symbols (note: using "$" for "s" or "0" for "o" is fairly common and likely not enough of a security measure)

Use the Dropbox password strength estimator to test your password in our security checkup tool.

I forgot my password. How do I reset it?

Multi-factor authentication

Dropbox uses multi-factor authentication to add an extra layer of security to your account. With this feature turned on, you’ll need a six-digit security code as well as your username and password to sign into your account. You’d also need this code to link a new computer, phone, or tablet. You can have the codes sent to your phone in text messages or generated by a mobile app like Google Authenticator or Duo Mobile.

Dropbox also offers the option of using a security key, rather than six-digit codes, for two-step verification. Security keys offer extra protection against phishing attacks and are convenient to use.

Note

Two-step verification and two-factor authentication are types of multi-factor authentication.

How to: enable two-step verification

1. Sign in to dropbox.com.
2. Click your avatar (profile picture or initials) in the top-right corner.
3. Choose Settings.
4. Select the Security tab.
5. Toggle Two-step verification to On.
6. Click Get started.
7. Re-enter your password.
8. Choose if you want to receive your security code by text message or mobile app. Click either Use text messages or Use a mobile app and follow the prompts.
9. Enter a security code to complete the setup (you'll receive it either via text message or authenticator app, depending on the preferred method you entered).
10. Click Next.

Note: If you use an authenticator app to receive your verification codes, please add primary and secondary backup phone numbers.

Dropbox Vault

Dropbox Vault is a feature available to customers on Dropbox Plus, Family, and Professional plans. With Vault, you can create a location in Dropbox that has an additional layer of security for your most sensitive files. You can access your vault with a PIN and share it with trusted contacts, but it can't be opened or accessed by third party apps.

Get started with Dropbox Vault

Restore & recover files

If you accidentally delete a file or save a new version of a file you’re not happy with, rest easy. Dropbox stores copies of your deleted files and folders for a certain period, including previous versions of files. Instantly recover a file or restore a file to a previous version on dropbox.com.

How to: restore & recover files

1. Sign in to dropbox.com.
2. Click All files in the left sidebar.
3. Hover over or select the correct file and click “” (ellipsis).
4. Select Version history.
5. Select a version to preview.
6. Click Restore on the version you'd like to restore.

1. Sign in to dropbox.com.
2. Click
Deleted files in the left sidebar.
3. Click on the name of the deleted file or folder you want to recover.
4. Click
Restore.

 

Learn how to recover multiple files or folders.

I deleted a shared folder—will that affect other members of it?

How do I add it back?

Up next: Learn more & get help

Dropbox offers many different ways for you to learn more and get help so you can make the most of your account. In the next section, we'll look at the different ways to learn, where to get help, how to become a member of our user community, and how to contact support.