What to do if you can't log in to your Dropbox account

Updated Mar 12, 2024
If you’re having trouble logging in to your account, check the issues in this article for help.

Why am I seeing an “Account doesn’t exist” message?

If you see an “Account doesn't exist” error when you try to log in to Dropbox, you may have signed up for a Dropbox account with a different email address. 

 

The “Account doesn't exist” message is usually caused by a mistyped or incorrect email address. If you see this message, first try logging in again. Be sure to check the email address and its spelling.

 

If this you know your email address and still receive this message, or if you received an email notification from us about an inactive account, your account may have been deactivated. 

Issues with personal accounts 

Have you forgotten you Dropbox password?

If you forgot your password, learn how to reset it.

 

Have you received a Dropbox security email

If we detect suspicious login attempts on your account, we’ll email you a one-time security code.

If you lost access to the email address associated with your Dropbox account, learn how to log in to your Dropbox account without access to your email address.

 

Why am I seeing an “Account doesn’t exist” message?

If there's no activity on your Dropbox account for an extended period of time, Dropbox will notify you—or the account owner—in an email. Learn more about the inactive account email message.

 

Are you having issues with two-step verification?

If you turned on two-step verification in your account settings, there are a number of steps you can try to recover your account. Learn more about troubleshooting two-step verification issues.

Issues with team accounts

If you're a member of a Dropbox team and you're having trouble logging in, here are some things to check:

 

checklist Has your admin turned on single sign-on (SSO)? 

Single sign-on (SSO) lets you access Dropbox in the same way you access other applications at work—by using your organization's login page. Contact your admin to find out whether this feature has been turned on. 

If so, enter your email address and leave the password field blank on Dropbox's login pages, and learn more about what you need to do to access Dropbox on the web, computers, and mobile devices. Make sure that the email address for your Dropbox account matches the one you use for your organization's login page.

 

checklist Have you forgotten your password?

If so, you can reset it yourself. If your admin has turned on SSO and you forgot your work password, use the "forgot password" link on your organization's login page or contact your admin.

 

If you’re an admin, you can reset a team member’s password in the following way:

  1. Log in to dropbox.com with your admin credentials.
  2. Click Admin console.
  3. Click Members.
  4. Click the “” (ellipsis) next to the team member's name.
  5. Choose Reset password.

 

checklist Has your admin enabled password control?

Password control allows Dropbox admins to set password requirements or reset passwords for your team. If your admin has set a new password requirement, you'll need to reset your password the next time you log in.

 

checklist Has your account been suspended?

If you're a Dropbox team member, your admin can suspend your account. If this is the case, you'll see an error message when you attempt to log in or create a new account. You'll also receive an email notifying you about your account’s suspension. If you need access to your account, you'll need to contact your admin.

 

Can't log in to view your admins? Try contacting your organization's help desk, IT department, or management team for further help.

 

checklist Have you been removed from the Dropbox team?

If you left your organization, your admin may have disabled access to your account. Reach out to your admin to learn about the status of your account and what policies and procedures are in place for your team.

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