I can't log in to Dropbox

Updated Sep 16, 2026

Overview

This article covers common Dropbox login issues and helps you find the right steps to fix them. Use the section that best matches what you're seeing. If you can't log in to Dropbox, start with what happens when you try to sign in.

I can't get past the sign-in screen

If you can reach the Dropbox login page but something prevents you from signing in, choose the issue that best matches yours:

User issue	Possible solution
I forgot my password	If you forgot your Dropbox password, reset your password. See How to change or reset your Dropbox password.
Dropbox says my password is incorrect	If Dropbox says your password is incorrect, first confirm that you're using the correct account email. If the email is correct: reset your password. If you're not sure the email you’re using is correct: find the email address connected to your Dropbox account.
Dropbox says my password has expired	If Dropbox says your password has expired, change the expired password before signing in. See Change an expired Dropbox password.
I requested a password reset, but the email didn't arrive	If your Dropbox password-reset email didn't arrive, what you do next depends on whether you can access the inbox connected to your account. If you can access the inbox: troubleshoot the missing reset email. If you can't access the inbox: review your recovery options without email access.
Dropbox is asking me for a code	If Dropbox asks you for a code, check where Dropbox says the code should come from. Not sure which type of code Dropbox is asking for? If Dropbox tells you to check your email, use the one-time security code option. If it asks for a code from your phone, authenticator app, or another verification method, use the two-factor authentication option. If the code was sent to your email: troubleshoot the one-time security code. If the code comes from an authenticator app, text message, or another verification method: troubleshoot two-factor authentication.
Dropbox says “Previous sign-in interrupted”	If Dropbox says your previous sign-in was interrupted, you may have reached the number of devices allowed for your account or team. If you use Dropbox Basic or Simple: check how many devices you can use with your Dropbox account, then log out of devices you no longer use. If you use Dropbox through work or school: your organization may limit how many devices you can connect. Contact your admin or IT team to confirm your device access.

Dropbox doesn't recognize my account

If Dropbox can't find the account you're trying to access, or you're not sure which account details are correct, choose the issue that best matches yours:

User issue	What to do
I don't know which email address I used	If you don't know which email address is connected to your Dropbox account, find your account email before trying other recovery steps. See What is the email address on my Dropbox account?.
I know the email address, but I can't access its inbox	If you know the email address connected to your Dropbox account but can't access the inbox, review the recovery options available without email access. See Can I log in to Dropbox without access to my email address?.
Dropbox says there is no account for my email address	If Dropbox says there is no account for your email address, first confirm that you're using the correct email. If you're not sure: find the email address connected to your Dropbox account. If you're certain the email is correct: continue with broader troubleshooting on this page.

I use another method to sign in

If you normally sign in to Dropbox without entering a Dropbox password directly, choose the method you normally use:

How you sign in	What to do
Google	If you normally sign in to Dropbox with Google, troubleshoot Google Sign-In. See How to log in to Dropbox with Google Sign-In.
Apple	If you normally sign in to Dropbox with Apple, troubleshoot Sign in with Apple. See Issues logging in to Dropbox using Sign in with Apple.
Passkey	If you normally sign in to Dropbox with a passkey, review how to use or manage your passkey. See How to use a passkey to log in to your account.
My work or school's sign-in page	If your work or school sends you to another page when you sign in to Dropbox, your organization may use SSO. Sign in through your organization's single sign-on process. See How to log in to Dropbox with SSO. If your work or school manages how you sign in, your organization's admin or IT team may need to restore access.

Dropbox says my account is disabled or restricted

Use this section only if Dropbox displays a message that your account is disabled, suspended, removed, or blocked. Choose the issue that best matches what you're seeing:

User issue	What to do
Dropbox says my account is disabled	If Dropbox says your account is disabled, review why the account was disabled and whether access can be restored. See Why has my Dropbox account been disabled?.
My work or school account was suspended, removed, or blocked	If your work or school Dropbox account was suspended, removed, or blocked, contact your organization’s admin or IT team. They’ll need to restore your access or confirm whether the account is still available. If you’re not sure who your Dropbox admin is, see How to find an admin on your Dropbox team.

If these options don't resolve the issue, contact Dropbox Support.

I signed in, but I'm in the wrong account

If you sign-in successfully, but the account, files, or account details aren't what you expected, choose the issue that best matches what you’re seeing:

User issue	What to do
I have another Dropbox account	If you signed in successfully but need another linked Dropbox account, switch to the account you want to use. See How to switch between linked Dropbox accounts.
I don't know which account contains my files	If you don't know which Dropbox account contains your files, identify the email address connected to the account you're looking for. See What is the email address on my Dropbox account?.
I'm in the correct account, but my files are missing	If you've confirmed that you're signed in to the correct Dropbox account but your files are still missing, contact Dropbox Support.