I’m having trouble signing in to my Dropbox account

Updated Mar 22, 2024
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The information in this article applies to all Dropbox customers.

If you’re having trouble signing in to your account, check the issues in this article for help.

Sections in this article:

I forgot my password

If you forgot your password, you can reset it.

Learn more about resetting your password.

I received a Dropbox security email

If we detect suspicious sign-in attempts on your account, we’ll email you a one time security code.

Learn what to do if you received an email with a one-time security code.

If you're still unable to access your account, contact Dropbox Support.

I'm on a Dropbox team account user and can’t sign in

If you're a member of a Dropbox team account and you're having trouble signing in, here are some things to check:

1. Has your admin turned on single sign-on (SSO)?

Single sign-on (SSO) lets you access Dropbox in the same way you access other applications at work—by using your organization's sign-in page. Contact your admin to find out whether this feature has been turned on. If so, enter your email address and leave the password field blank on Dropbox's sign-in pages, and learn more about what you need to do to access Dropbox on the web, computers, and mobile devices. Also make sure that the email address for your Dropbox account matches the one you use for your organization's sign-in page.

2. Have you forgotten your password?

If so, you can reset it yourself. If your admin has turned on single sign-on (SSO) and you forgot your work password, use the "forgot password" link on your organization's sign-in page or contact your admin. If you'd like help resetting your password, your admin can follow these steps:

  1. Log in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click Members.
  4. Click the “” (ellipsis) next to the team member's name.
  5. Choose Reset Password.

3. Has your admin enabled password control? 

Password control allows Dropbox team admins to set password requirements or reset passwords for your team. If your team admin has set a new password requirement, you'll need to reset your password the next time you sign in.

4. Has your account been suspended?

If you're a non-admin Dropbox team member, your admin can suspend your account. If this is the case, you'll see an error message when you attempt to sign in or create a new account. You'll also receive an email notifying you about your account’s suspension. If you need access to your account, you'll need to contact your admin.

Can't sign in to view your admins? Try contacting your organization's help desk, IT department, or management team for further help.

5. Have you been removed from the Dropbox team account?

If you left your organization, your admin may have disabled access to your account. Reach out to your admin to learn about the status of your account and what policies and procedures are in place for your team.

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