I know my Dropbox password but don’t have access to my email address
If you know your Dropbox password but don’t have access to the associated email address, log in to Dropbox then immediately change your email address.
I don’t have access to my email address but I’m logged in on the Dropbox desktop or mobile app
If you lost access to the email address linked to your Dropbox account but are still logged in on a computer or mobile device, you may be able to update your email address from that device:
- On the email recovery page, click I can’t recover my account using this page.
- When asked Have you lost access to your email?, click Yes.
- When asked Do you have a computer or mobile device linked to Dropbox?, click Yes.
- Click Send notifications.
- On the Dropbox desktop or mobile app, tap or click Yes when you receive the Dropbox notification.
- From your account settings, update the email address to the one you currently own and can access.
- You'll receive a password reset email at the new address—follow the instructions to set up a new password.
Once you’ve reset your password, you’ll be able to log in to your Dropbox account with your updated email address.
I don’t have access to Dropbox on the desktop or mobile app
If you’re not logged in your Dropbox account on the Dropbox desktop or mobile app and can’t access the email tied to your account, contact us. We’ll ask you to complete a security questionnaire to help verify your identity.
If your case is eligible, we may be able to:
- Defer sending security codes to your old email
- Extend the time before your password expires
This gives you more time to complete the steps needed to recover your account.
I don’t know my Dropbox password and don’t have access to my email address
If you don’t remember your Dropbox password and don’t have access to the associated email address, you can contact your email service provider (ESP) to try to regain access to your email account, or create a new Dropbox account with a different email address.
Only your ESP can help you regain access to your email account. Dropbox is not an ESP, and can’t contact ESPs on your behalf. Below, you'll find information about how to contact some common ESPs.
If your ESP is able to help you regain access to your email account, reset your Dropbox password then update your email address.
If you still can’t access your email account, you won’t be able to reset your password or log in to your Dropbox account. This security measure helps us protect your account from unauthorized access. For security reasons, we can’t change the email address on your account for you.
