You need an active email address to create a Dropbox account and to change your Dropbox password. This security measure helps us protect your account from unauthorized access.
If you don’t know or can’t access the email address associated with your Dropbox account, there are a few ways you can try to sign in. For security reasons, we can’t change the email address on your account for you.
If you’re not sure what email address you used used to create your Dropbox account, you can look it up on a connected device, shared folder, or your billing information.
If you lost access to the email address associated with your Dropbox account but still remember your password, try to sign in to your Dropbox account and then immediately change your email address.
If your password has expired, you may be able to reset the expired password, and update your email address, on another device you’re signed into.
If you can’t sign in to your email account, try contacting your email service provider (ESP) for assistance. Only your ESP can help you regain access to your email account. Dropbox is not an ESP, and can’t contact ESPs on your behalf.
If your ESP is able to help you regain access, you can then request a password reset link for your Dropbox account.
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