You need an active email address to create a Dropbox account and to change your Dropbox password. This security measure helps us protect your account from unauthorized access.
If you don’t know or can’t access the email address associated with your Dropbox account, there are a few ways you can try to sign in. For security reasons, we can’t change the email address on your account for you.
Find out what email address is associated with your Dropbox account
If you’re not sure what email address you used used to create your Dropbox account, you can look it up on a connected device, shared folder, or your billing information.
Sign in to Dropbox when you know your password
If you lost access to the email address associated with your Dropbox account but still remember your password, try to sign in to your Dropbox account and then immediately change your email address.
Sign in to Dropbox when your password has expired
If your password has expired, you may be able to reset the expired password, and update your email address, on another device you’re signed into.
Contact your email service provider
If you can’t sign in to your email account, try contacting your email service provider (ESP) for assistance. Only your ESP can help you regain access to your email account. Dropbox is not an ESP, and can’t contact ESPs on your behalf.
If your ESP is able to help you regain access, you can then request a password reset link for your Dropbox account.