Expected changes with the new Dropbox experience

Q: Does Dropbox AI use third-party AI models?

Dropbox uses third-party models to power some AI features. Dropbox only sends relevant content to third-party AI providers when you actively use a feature clearly labeled as powered by a third-party AI, such as asking a question in the chatbox. <a href="https://trust.dropbox.com/?product=dash&itemUid=4aa08d23-7e65-4560-adfc-a513b8ea35e9&source=click">Learn more about Dropbox AI and third-party models.</a>

Q: Is my content used to train third-party AI models?

No. Your content is used to provide the requested response and isn’t used to train the provider’s AI models and is deleted from their servers.<a href="https://help.dropbox.com/view-edit/privacy-settings-dropbox-ai">Learn more about Dropbox AI and your privacy</a><a href="https://help.dropbox.com/view-edit/privacy-settings-dropbox-ai">.</a>

Updated Oct 22, 2026

AI features can only be used with files, documents, or other content the user already has access to.
Connected apps don’t use Dropbox storage. Your Dropbox content will remain in Dropbox.
Existing app permissions will be maintained when connected. Learn more about how Dropbox treats app permissions.
You can disconnect apps at anytime.

Changes introduced by the new Dropbox experience

The changes below are part of the new Dropbox experience, currently in early access.

Updates	Additional information
If you use Dropbox and previously accessed Dropbox Dash through a separate app, you can now access those features directly in Dropbox.	With this integration, AI-powered features like Chats, search, and connected apps now appear directly in your Dropbox account.
Some Dropbox features are now powered by AI.	As part of the new Dropbox experience, some existing products and features will have AI-powered, expanded capabilities. The (sparkle) as part of an icon signifies that a feature is powered by AI.
Some features require AI credits to use.	AI team credits are a shared credit balance for eligible AI-powered features. Engaging with AI-powered features uses credits. Learn more about AI team credits.
Some screens and labels may be updated.	Some parts of the home screen and some features may be renamed, relocated, simplified, or deprecated as the new Dropbox experience evolves. You may notice some changes in workflows and placement of features on your Dropbox home screen.
Your connected content is still available.	You can keep using the content and connectors you utilized in Dash, now directly from dropbox.com.
The process of connecting apps has changed.	To connect an app to Dropbox: 1. Log in to dropbox.com. 2. Click Connect apps in the left sidebar. 3. Locate the app in the apps list, then click (add). 4. Follow the remaining steps as prompted.

Known limitations

We’re actively working to improve the new features integrated into Dropbox as we continue to rollout the early access experience. This list will be updated as we learn more.

Limitations

Additional information

Only teams meeting the following eligibility requirements will be enrolled in this early access experience.

You or your team is on one of these eligible team plans:
- Dropbox Standard
- Dropbox Business
- Dropbox Advanced
- Dropbox Business Plus
Your team‘s billing address is located in the United States, Great Britan, or Australia.
You’re not located in a restricted country. Learn more about restricted access countries.
Your Dropbox account’s primary language is set to English.
You haven’t signed a HIPAA BAA with Dropbox.
Your Dropbox account doesn’t utilize a managed encryption key.
Your Dropbox team account doesn’t include Replay.

Some features may still be in transition.

As expected changes with the new Dropbox experience are implemented, certain workflows may not behave exactly the same as they did in the standalone Dash experience.

Stacks will no longer be available for some users in the early access experience.
The look and functionality of AI actions may be modified as we continue testing and improving this feature.

How to opt out of the new Dropbox experience

Notes:

Switching back to Dropbox Classic will remove the integrated features from your team’s Dropbox account.
Only team admins can opt their entire teams in or out of this experience.

You can opt out of the new Dropbox experience for you and your team at any time during early access.

To opt out as a team admin:

Log in to dropbox.com with your admin account.
Click Settings.
Click Account settings.
Under Preferences, toggle the New Dropbox experience to Off.

You can choose to opt back in by navigating to your preferences and toggling New Dropbox experience back to On at any time during early access.

To opt out as a team member:

Log in to dropbox.com.
Click ☑ Switch to Classic from the lefthand navigation bar.

You can opt back into the new Dropbox experience at any time during early access.

To opt back in as a team member:

Log in to dropbox.com.
Click ☑ (New Dropbox experience) from the lefthand navigation bar.

If you or your team are enrolled in the new Dropbox experience for web and desktop, you can opt out of the new experience through the Dropbox desktop app.

Note: The new Dropbox desktop app experience is only available for some eligible users during early access.

Team admins and members can opt out of the new Dropbox experience at any time during early access.

To opt out through the desktop app: