This article answers frequently asked questions about privacy and Dropbox AI.
How does Dropbox work with AI?
Some Dropbox features use a combination of machine learning and artificial intelligence to generate useful and accurate content. Here’s a basic explanation of these different technologies:
- Artificial Intelligence (AI) is a wide-ranging branch of computer science concerned with building machines capable of performing tasks that typically require human intelligence.
- Generative AI models (GenAI) are algorithms that use machine learning techniques to produce new content, such as text or images, based on patterns learned from existing data.
- Large language models (LLMs) are algorithms which utilize large datasets to summarize, recognize, predict, and translate content.
- Machine Learning (ML) aims to teach a machine how to perform a specific task and provide accurate results by identifying patterns.
Some of our AI features utilize software from third-party partners that requires sending data through outside LLMs and generative AI models to generate responses.
What information is shared with third-party partners?
Your files and files you have access to within Dropbox are only sent to a vetted third-party partner when AI-powered features are active, which are clearly labeled with “Will use third-party AI." For example, when a summary of a document is automatically generated on a file preview.
We only use third-party technology partners we have vetted. Their software will perform tasks with your information on our behalf, but we remain responsible for the handling of that information. Your data is never used to train their internal models, and is deleted from third-party servers within 30 days.
Learn more about Dropbox’s commitment to your privacy when sharing your data in our full Privacy Policy.
