FAQs about Dropbox AI and your privacy
This article describes beta features available to select teams in the United States that have explicitly opted in to the Dropbox AI beta group. If you aren’t in the beta group but previously had access to the Dropbox AI features, contact Support to request access.
Learn more about AI on Dropbox and your privacy
Dropbox AI is subject to additional terms.
*Some exceptions apply.
This article answers frequently asked questions about privacy and Dropbox AI.
How does Dropbox work with AI?
Some Dropbox features use a combination of machine learning and artificial intelligence to generate useful and accurate content. Here’s a basic explanation of these different technologies:
- Artificial Intelligence (AI) is a wide-ranging branch of computer science concerned with building machines capable of performing tasks that typically require human intelligence.
- Generative AI models (GenAI) are algorithms that use machine learning techniques to produce new content, such as text or images, based on patterns learned from existing data.
- Large language models (LLMs) are algorithms which utilize large datasets to summarize, recognize, predict, and translate content.
- Machine Learning (ML) aims to teach a machine how to perform a specific task and provide accurate results by identifying patterns.
Some of our AI features utilize software from third-party partners that requires sending data through outside LLMs and generative AI models to generate responses.
What information is shared with third-party partners?
Your files and files you have access to within Dropbox are only sent to a vetted third-party partner when AI-powered features are active, which are clearly labeled with “Will use third-party AI." For example, when a summary of a document is automatically generated on a file preview.
We only use third-party technology partners we have vetted. Their software will perform tasks with your information on our behalf, but we remain responsible for the handling of that information. Your data is never used to train their internal models, and is deleted from third-party servers within 30 days.
Note: When you share content, those recipients maintain the ability to utilize that content with third-party generative AI.
When is my content shared with third-party AI partners?
Dropbox only sends data to third-party AI partners while AI-powered features are active.
Note: Use of third-party generative AI on team accounts is managed by the team admin. Learn more about Dropbox’s Privacy Policy.
How is my data protected with Dropbox AI?
We acknowledge the responsibility of securing data privacy when utilizing AI tools. To that end, we established AI principles to guide our actions. They include transparency in how we use AI, not using AI as a means to sell data, and hearing and learning from your feedback.
Read our full commitment to customers when using AI.
Who are Dropbox’s third-party partners for AI?
We only use partners whose privacy policies and commitment to our customer’s rights and safety align with our own.
At this time, we’re partnered with one third-party AI partner, OpenAI. Open AI is an artificial intelligence research organization that develops cutting-edge language models and advanced AI technologies. OpenAI won’t train its language models using Dropbox customer data or the questions Dropbox customers ask. Your data is deleted from OpenAI’s servers within 30 days. Read OpenAI’s full privacy policy.
How can I manage the use of third-party AI in my Dropbox account?
Admins can control what third-party generative AI-powered features you have access to in the admin console.
Learn how to enable or disable the Dropbox AI features.
Use of third-party generative AI on team accounts is managed by the team admin.
Note: When you share content, those recipients maintain the ability to utilize that content with third-party AI.
Community answers
-
Posted by: quantum88 147 days ago
197
12
0
-
Posted by: GoodNewsBears 158 days ago
648
6
0
-
Posted by: Maldhinia 167 days ago
196
4
0
