How to connect Slack to Dropbox Dash

You can connect your organization’s Slack account to Dropbox Dash to help your team easily search and find Slack content. With one click, they can view info in Dash or be taken to the relevant content in Slack.

When an admin connects Slack to Dash, they enable sync of the organization’s Slack public channel content. Team members can also sync their individual Slack accounts to search private channels, direct messages, and group chats within Dash.

Limitations

• Dash can only ingest up to one year of your Slack data.
• Once you’ve connected Slack to Dash, you can access your Slack content when searching or using Answers in Dash. Learn more about searching and exploring your content in Dropbox Dash.
• Messages sent by bots aren’t searchable in Dash.

How content syncing works

• Content sync starts as soon as connection is made, allowing you to quickly search your data. This may take a few hours to several days based on the amount of content in your account. You’ll receive an email when syncing is complete.
• Dash performs a full sync of your Slack content and permissions every 7 days and an incremental sync every 60 minutes.

Overview of setup

Step 1: Create an admin service account in Slack.
Step 2: Connect Slack to Dash using the admin service account.
Step 3: Connect individual Slack accounts to Dash.

How to create an admin service account in Slack

To connect Slack to Dash, a Slack admin must authenticate and authorize a company-level integration between Slack and Dash. For better security and to prevent issues with the Slack and Dash integration (like if an admin leaves), it's recommended to create a non-human admin service account in Slack for this integration.

To create an admin service account in Slack for Dropbox Dash:

1. Log in to Slack with your admin credentials.
2. Click your workspace name in the left sidebar.
3. Select Invite people to… from the dropdown.
4. Enter the email address for the service account user.
5. Click Send.
6. Click Done.
7. Open the email account for user svc-dropboxdash-slack and locate the invitation to your Slack workspace.
8. Click Join now.
9. Enter svc-dropboxdash-slack as the full name.
10. Return to your admin profile on Slack.
11. Click your workspace name in the left sidebar.
12. Select Tools and settings from the dropdown.
13. Click Manage members.
14. Click ①(more options) next to the service account.
15. Select Workspace admin.
16. Click Save.

Your Slack service account is now ready for use.

How to connect Slack to Dropbox Dash using the service account for public channel content only

To connect Slack to Dash with your service account:

1. Log in to dash.ai with your admin credentials.
2. Click your avatar (profile picture or initials) in the lower left.
3. Select Admin console.
4. Click Apps.
5. Click the More apps tab.
6. Click ①Add next to Slack.
7. Click Continue.
8. Enter the email address for the svc-dropboxdash-slack service account.
9. Click Continue.
10. Enter the password for the svc-dropboxdash-slack service account.
11. Click Log in.
    • Note: If you require multi-factor authentication (MFA) for accounts in your environment, you may be prompted for additional authentication associated with the service account.
12. Review the permissions Dropbox Dash needs to connect to Slack, then click Allow.

You’ll see a confirmation pop-up that Slack was connected. You’ll also see Slack appear in the Your apps tab, along with its connection status.

How to connect your individual accounts to Dash for private content

Connecting your individual Slack account to Dash allows you to search and view your private Slack channels, direct messages (DMs), and group chats in Dash.

To connect your individual Slack account:

1. Log in to dash.ai.
2. Click Apps near the bottom of the left sidebar.
3. Under Slack, click ①Add to the right of the banner that reads “Add your private connections? People who already have access in Slack will get search results too.”
4. Review the permissions prompt, then click Allow.

You’ll see “Sync in progress” under Slack in your app list. Your private channels, DMs, and group chats will appear in your Dash search results in a few days, depending on the amount of data in your account.