How to add Slack to Dropbox Dash

Adding Slack to Dropbox Dash allows users to search for and receive answers about their content on Dash. Users can get answers to their queries directly from Dash or access their content on Slack, redirected from Dash results with a simple click. By adding Slack to Dropbox Dash, admins enable sync of an organization’s Slack content with Dash.

Service account requirements

Adding Slack to Dropbox Dash requires a Slack admin authenticating and authorizing a company-level connection between a company’s Slack platform and Dropbox Dash. 

As a better security practice, and to avoid disruption between the Slack platform and Dash integration (for instance in the event of an admin leaving the company), it’s strongly recommended to create a non-human admin service account in Slack specifically used to integrate with Dash.

Learn more about service accounts naming conventions and recommendations.

How to create a new admin service account in Slack for the Dropbox Dash integration

To create an admin service account in Slack for Dropbox Dash:

1. Log in to Slack with your admin credentials.
2. Click your workspace name in the left sidebar.
3. Select Invite people to… from the dropdown.
4. Enter the email address for the service account user.
5. Click Send.
6. Click Done.
7. Open the email account for user svc-dropboxdash-slack and locate the invitation to your Slack workspace.
8. Click Join now.
9. Enter svc-dropboxdash-slack as the full name.
10. Return to your admin profile on Slack.
11. Click your workspace name in the left sidebar.
12. Select Tools and settings from the dropdown.
13. Click Manage members.
14. Click (more options) next to the service account.
15. Select Workspace admin.
16. Click Save.

Your Slack service account is now ready for use.

API permissions

When adding Slack to Dropbox Dash, Dash requests the following authorizations:

• Content and info about you: Allows Dash to view information about you from your slack profile.
• Content and info about channels and conversations: Allows Dash to view information, messages and emoji reactions from public channels in your workspace.
  • Note: Dropbox Dash won’t have access to private messages, group chats, or private channels.
• Content and info about your workspace: Allows Dash to view the names and email addresses of people in your workspace, shared files from conversations and channels you have access to, and the name, domain, and icon of your workspace. 

How to add Slack to Dropbox Dash using the service account

To add Slack to Dropbox Dash with your service account:

1. Log in to dash.ai with your admin credentials.
2. Click your avatar (profile picture or initials) in the lower left.
3. Select Admin console.
4. Click Apps.
5. Click the More apps tab.
6. Click +Add next to Slack.
7. Click Continue.
8. Enter the email address for the svc-dropboxdash-slack service account.
9. Click Continue.
10. Enter the password for the svc-dropboxdash-slack service account.
11. Click Log in.
    • Note: If you require multi-factor authentication (MFA) for accounts in your environment, you may be prompted for additional authentication associated with the service account.
12. When prompted to review the permissions Dropbox Dash needs to connect to Slack, click Allow.

You’ll see a confirmation pop-up that Slack was added. You’ll also see Slack appear in the Your apps tab, along with its connection status.