Hosting and sharing audio and video files on DocSend allows you to see who’s viewed them and for how long. For those on DocSend Standard, Advanced, and Enterprise, you’ll receive deeper insights into which parts of your audio and video files visitors engage with the most by leveraging DocSend’s engagement score. This score will help you determine what parts of your audio and video files keep visitors engaged and which don't.
Requirements
- Audio files can be up to 1 GB.
- Video files can be up to 2 GB.
- Supported audio file types include: .aif, .aiff, .flac, .m4a, .mp3, .oga, .ogg, .wav, .wma.
- Supported video file types include: .3gp, .3gpp, .3gpp2, .asf, .avi, .dv, .m2t, .m4v, .mkv, .mov, .mp4, .mpeg, .mpg, .mts, .ogv, .rm, .ts, .vob, .webm, .wmv.
Upload an audio or video file
To upload an audio or video file, follow the same steps to upload a document listed here.
Configure engagement settings on an audio or video link (Standard, Advanced, Enterprise)
The steps to create an audio or video link are exactly the same as creating a DocSend link. When subscribed to Standard, Advanced, or Enterprise, you’ll be able to configure Engagement Settings on your audio and video file links.
Engagement Settings allow you to customize how the player behaves when viewed. There are four settings you can configure:
- Pause when backgrounded (video only): The player will pause when moved from the foreground of the screen to the background. The player will resume playback when returned to the foreground and played.
- Pause when muted: The player will pause when muted and resume playback when the unmuted and played.
- Disable playback speed change: When enabled, this setting will hide the playback speed selector and disable the option to fast forward.
- Disable forward seeking: When enabled, this setting will prevent attempts to seek forward to a point in the file timeline that has not already been played. For parts where the file has already been played, visitors may seek backward or forward.
Analytics
DocSend offers analytics, providing insights into who‘s listened or viewed by diving deep into specific behaviors to learn how engaged visitors are with your files.
Activity tab
Playback Time (time in seconds)
To the right of the visit log, you can see the total time during a visit that an audio or video file was played.
Playback Percentage (donut graph)
This represents the percentage of the file that the visitor listened to or viewed. This can be different from playback time if the playback speed is modified in any way or when seeking is involved.
Visit Engagement Score (Standard, Advanced, Enterprise)
The Visit engagement score provides a summary of your visitors’ engagement with a file. The score is determined by whether your visitor could see and hear the file, as well as how fast the file was playing back. The engagement score does not take into account the playback time and playback percentage metrics listed above. Engagement events include mute/unmute, fullscreen/windowed, playback speed, and background/foreground of the screen.
The video visit engagement score is rated on this categorical scale:
- Highly Engaged (blue): The video file was played unmuted, visible, fullscreen, and no faster than 1.25x speed.
- Engaged (green): The video file was played unmuted, visible, and no faster than 1.25x speed for most of playback.
- Distracted (yellow): The video file was muted or the DocSend player was in the background for much of playback.
- Ignored (red): The video file was muted and the DocSend player was in the background for much of playback.
- No Signal (gray): There is no engagement data to report as the video file was not played.
While audio file engagement analytics are similar to those of video files, there are a few differences:
- As the fullscreen option does not apply to audio files, it does not apply to audio engagement.
- Viewer in focus is weighted less for audio files.
- Audibility and playback speed are weighted more for audio files.
The audio visit engagement score is rated on this categorical scale:
- Highly Engaged (blue): The audio file was played unmuted, visible, and no faster than 1.25x speed.
- Engaged (green): The audio file was played unmuted and no faster than 1.25x speed for most of playback, but may not be visible.
- Distracted (yellow): The audio file was not visible and played faster than 1.25x speed for most of playback.
- Ignored (red): The audio file was muted for much of playback.
- No Signal (gray): There is no engagement data to report as the audio file was not played.
Visit Count and View Duration Graph
The visit graph provides a summary of a visitor’s playback journey, giving you second-by-second insight into which parts of the file were played multiple times or skipped over.
- Vertical Axis: Play event timestamps (the time and date the user clicked the play button)
- Horizontal Axis: Playhead times
- Visit Rows: A row is created every time a user starts or restarts playback.
- When a file is paused, that’ll end the current row on the graph. When the file is played again, a new row will begin. The same will occur when you skip to a different point in the file (even without pausing) and playback resumes in a new place.
- Video timestamps: To obtain the exact time the file was played for, hover on any row and you’ll see the playhead start and end times.
Engagement Visit Graph (Standard, Advanced, Enterprise)
On Standard, Advanced, and Enterprise plans, you’ll see a colorful graph known as the Engagement visit graph. Rows and segments are color coded following the engagement scores listed above based on how visitors interact with your files.
