Why aren't my photos appearing in the Dropbox mobile app?
The information in this article applies to all Dropbox users on mobile devices.
If you don't see some of your photos under the Photos tab, they might be missing information about when they were taken.
A digital photo usually has various pieces of information embedded in it, including the date and time it was taken. Dropbox uses this information to arrange your photos. If a photo's date is missing or incomplete, the photo will be sorted by the date it was last modified.
Here are some other reasons why your photos or images might not appear on the Photos tab:
- We filter out image files that are less than 15 KB or that are in .png format. These are usually icons or thumbnails, so we assume you don't want them cluttering up your Photos tab.
- If you're on a Dropbox team account, remember that the Photos tab will only display photos that are stored in your personal Dropbox account.
A digital photo usually has various pieces of information embedded in it, including the date and time it was taken. Dropbox uses this information to arrange your photos. If a photo's date is missing or incomplete, the photo will be sorted by the date it was last modified.
Dropbox team accounts
- On a Dropbox team account, the Photos tab is replaced by Notifications.
- The Photos tab will appear when you switch to your personal Dropbox account in the app.
A digital photo usually has various pieces of information embedded in it, including the date and time it was taken. Dropbox uses this information to arrange your photos. If a photo's date is missing or incomplete, the photo will be sorted by the date it was last modified.
Dropbox team accounts
- On a Dropbox team account, the Photos tab is replaced by Notifications.
- The Photos tab will appear when you switch to your personal Dropbox account in the app.
If you don't see some of your photos under the Photos tab at first, scroll down to the bottom of your photos list and take a look there.
A digital photo usually has various pieces of information embedded in it, including the date and time it was taken. Dropbox uses this information to arrange your photos. If a photo's date is missing or incomplete, the photo will be sorted by the date it was last modified.
Still don't see some of your photos?
- We filter out image files that are less than 15 KB or that are in .png format. These are usually icons or thumbnails, so we assume you don't want them cluttering up your Photos tab.
- If you're on a Dropbox team account, remember that the Photos tab will only display photos that are stored in your personal Dropbox account.
A digital photo usually has various pieces of information embedded in it, including the date and time it was taken. Dropbox uses this information to arrange your photos. If a photo's date is missing or incomplete, the photo will be sorted by the date it was last modified.
Still don't see some of your photos?
- We filter out image files that are less than 15 KB or that are in .png format. These are usually icons or thumbnails, so we assume you don't want them cluttering up your Photos tab.
- If you're on a Dropbox team account, remember that the Photos tab will only display photos that are stored in your personal Dropbox account.
