Troubleshoot template links in Dropbox Sign

Updated Oct 08, 2026

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The information in this article describes a feature that is available to Dropbox Sign users on Essentials, Standard, and Premium plans. 

If signers are seeing an error that says your signature request is closed when they click your template link, make sure the link they’re trying to access is the correct link.

To check that the template link is correct:

  1. Log in to your Dropbox Sign account.
  2. Click Templates.
  3. Click Links.
  4. Click 🗀 (more options) next to the template link you want to check.
  5. Click View info.
  6. Click Ways to sign. The correct link is listed under Shareable link.
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