Dropbox Paper FAQs

Dropbox Paper is an online document workspace, where you can organize and display text, media, and files all in one place. Paper lets you easily collaborate with others and access your Paper docs from anywhere.

Are my Paper docs stored in my Dropbox folders?

It depends if you’re using the old or new release of Dropbox Paper.

If you’re on the old release of Dropbox Paper, your Paper docs are stored in Paper folders in your account on paper.dropbox.com. If you’re on the new 2020 release of Dropbox Paper, your Paper docs are stored in your account on dropbox.com, with your other files and folders.

To find out if you’re using the old or new release of Dropbox Paper:

  1. Sign in to dropbox.com.
  2. Click Create new file.
  • If you see Dropbox Paper in the dropdown menu, then you’re using the new 2020 release of Dropbox Paper.
  • If you don’t see Dropbox Paper in the dropdown menu, then you’re using the old release.

Do you need a Dropbox account for Paper?

Yes, you need a Dropbox account to create and open Paper docs.

If you share a Paper doc with someone who doesn’t have a Dropbox account, they’ll receive an email with a link prompting them to create a Dropbox account. Once they create an account, they can access your Paper doc.

Is Dropbox Paper free?

Yes, Dropbox Paper is free.

Do Paper docs count towards my Dropbox storage quota?

Paper docs will take up very little space in your Dropbox account—less than 100 bytes, which is less than one-30th of a standard document file.

Is there a limit on the amount of Paper docs I can create?

No, there is no limit on Paper docs you can create with a Dropbox account.

Do I need to be signed in to Dropbox to access Paper?

Yes, you must be signed in to Dropbox to access Paper. 

What security and privacy features does Paper have?

Paper has the same level of security as Dropbox, with a few exceptions for Dropbox Business teams.

Can I access my Paper docs offline?

If you’re on the Paper mobile app, you can open and edit Paper docs offline. You must have opened them on your mobile device in the past in order for them to be accessed offline. Your offline edits will save, but you can’t sync them with other devices or share them until you’re back online.

On web, you can’t open Paper docs if you’re offline. You can temporarily make edits in a doc that’s open in your browser, but those edits don’t save to Paper until you’re back online.

How do I open and close the sidebar (Paper folder view)?

The folder view is a sidebar on the left side of your Paper doc that lets you jump to other docs inside the same folder as the doc you have open. To open and close the folder view, click the open folder view icon (half-grey square) in the upper-left corner of a Paper doc.

What happened to Hackpad?

Dropbox acquired Hackpad in 2014. In 2017, Hackpad was shut down and all Hackpads were migrated over to Dropbox Paper. After 2018, all visits to the Hackpad URL have redirected to Dropbox.

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