How to redeem the Dell and Dropbox promotion

Q: Can I transfer my promotional space to another Dropbox account?

No. The promotional space is not transferable once it has been redeemed.

Q: Why am I not eligible to redeem the promotional space?

You won’t be able to redeem the promotional space if:<ul><li>You’ve already redeemed a promotion on a Dell device. You’re only eligible to redeem the same type of promotional deal once.<ul><li>For example, you can't redeem the Dell promotion more than once, even if you buy multiple eligible Dell devices</li></ul></li><li>The Dropbox app wasn’t pre-loaded on your device.</li><li>You bought your device pre-owned or refurbished, and the previous owner redeemed the promotion associated with the device. Each device can only earn promotional space once.</li><li>Your device is subject to country and retailer exclusions.</li></ul> Additionally, some Dell promotions may only apply to new Dropbox users.

Q: What happens when my promotional deal expires?

When your promotional deal expires, your Dropbox space limit will automatically return to what it was before the promotion was redeemed. For example, if you have a Basic account, your limit will return to 2 GB plus any space you've earned through referrals or other bonuses. All your content will remain accessible, even if you’re over your space limit. If you're over your limit after expiration, you'll no longer be able to save new photos, videos, and docs to Dropbox. To get more space, you can upgrade to <a href="https://help.dropbox.com/plans/dropbox-plus">Dropbox Plus</a> or learn <a href="https://help.dropbox.com/storage-space/get-more-space?fallback=true">how to get more storage space on your Dropbox account</a>.

Updated Nov 01, 2024

If you’ve recently purchased a Dell consumer computer or Android tablet, you may be eligible for an additional 100 GB of Dropbox storage space.

This promotional space is in addition to the 2 GB of free storage space included with a free Dropbox Basic plan. If you’re unsure about how much storage space you have left in your Dropbox account, learn how to check your Dropbox storage space.

This article explains how to redeem the Dell and Dropbox promotion and answers some common questions about the promotion.

How to redeem the Dell and Dropbox promotion

To redeem this promotion:

Click or tap the Dropbox icon on your eligible device.
Sign up for a Dropbox account by filling out the details on this page. If you already have a Dropbox account, click Sign in.
Follow the steps to redeem the space on your account.

FAQs about the Dell and Dropbox promotion

How long is the promotion valid for, and can I get the promotion on my existing Dropbox account?

The answer to these questions is dependent on when you purchased your Dell device. For more information, see the table below.

Purchase date	Space	Duration	Existing or new user?
Purchased before February 1, 2020	20 GB	12 months	New Dropbox users only
Purchased on or after February 1, 2020	30 GB	12 months	New or existing Dropbox users
Purchased on or after September 1, 2020	100 GB	12 months	New or existing Dropbox users

Can I transfer my promotional space to another Dropbox account?

Why am I not eligible to redeem the promotional space?

What happens when my promotional deal expires?

Terms of the Dropbox one year promotion for Dell devices

For Dell PCs and tablets that have the Dropbox application pre-loaded, the promotion is available to the first user who (a) signs up for Dropbox or logs in to an existing account, and (b) completes the redemption steps.

The promotion is for a single Dropbox personal plan account to receive additional storage space for a fixed period of time (exact amount and duration shown in the table above) in addition to the storage space Dropbox offers to users with a free account.

Each user is only eligible for one promotion of this type for a single account. The promotion may not be available to users who have previously received a Dropbox promotion through the purchase of a non-Dell device. When the promotional period ends, the promotional space added to the user's Dropbox service will be automatically removed.

Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, Syria, or the region of Crimea.

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