How to redeem the HP and Dropbox promotion

Q: How long is the promotion valid for, and can I get the promotion on my existing Dropbox account?

The answer to these questions depends on when you purchased your HP device. If you purchased your HP device on or after September 1, 2020:<ul><li>Space: 100 GB</li><li>Duration: 3 months</li><li>Availability: New or existing Dropbox users</li></ul>If you purchased your HP device after October 23, 2015, but before September 1, 2020:<ul><li>Space: 25 GB</li><li>Duration: 12 months</li><li>Availability: New or existing Dropbox users</li></ul>If you purchased your HP device before October 23, 2015:<ul><li>Space: 25 GB</li><li>Duration: 6 months</li><li>Availability: New or existing Dropbox users</li></ul>

Q: Can I transfer my promotional space to another Dropbox account?

No, the promotional space isn't transferable once it's been redeemed.

Q: Why am I not eligible to redeem the promotional space?

You won't be able to redeem the promotional space if:<ul><li>You’ve already redeemed a promotion on a HP device. You’re only eligible to redeem the same type of promotional deal once.<ul><li>For example, you can't redeem the HP promotion more than once, even if you buy multiple eligible HP devices.</li></ul></li><li>The Dropbox app wasn't pre-loaded on your device.</li><li>You bought your device pre-owned or refurbished, and the previous owner redeemed the promotion associated with the device. Each device can only earn promotional space once.</li><li>Your device is subject to country and retailer exclusions.</li></ul>Additionally, some HP promotions may only apply to new Dropbox users.

Q: What happens when my promotional deal expires?

When your promotional deal expires, your Dropbox space limit will automatically return to what it was before the promotion was redeemed. For example, if you have a Basic account, your limit will return to 2 GB plus any space you've earned through referrals or other bonuses. All your content will remain accessible, even if you’re over your space limit. If you're over your limit after expiration, you'll no longer be able to save new photos, videos, and docs to Dropbox. To get more space, you can upgrade to <a href="https://help.dropbox.com/plans/dropbox-plus" target="_blank">Dropbox Plus</a> or learn <a href="https://help.dropbox.com/storage-space/get-more-space" target="_blank">how to get more storage space on your Dropbox account</a>.

Updated Jan 06, 2025

The information in this article applies to users on Dropbox Basic.

If you’ve recently purchased a HP consumer computer or Android tablet, you may be eligible for an additional 100 GB of Dropbox storage space.

This promotional space is in addition to the 2 GB of free storage space included with a free Dropbox Basic plan. If you aren’t sure about how much storage space you have left in your Dropbox account, learn how to check your Dropbox storage space.

This article explains how to redeem the HP and Dropbox promotion and answers some common questions about the promotion.

How to redeem the HP and Dropbox promotion

To redeem this promotion:

Click or tap the Dropbox icon in your task bar to install Dropbox on your eligible HP computer.
Sign up for a Dropbox account by filling out the details on this page. If you already have a Dropbox account, click Sign in.
Follow the steps to redeem the space on your account.

FAQs about the HP and Dropbox promotion

How long is the promotion valid for, and can I get the promotion on my existing Dropbox account?

Can I transfer my promotional space to another Dropbox account?

Why am I not eligible to redeem the promotional space?

What happens when my promotional deal expires?

Terms of the Dropbox promotion for HP devices

For HP PCs and tablets that have the Dropbox application pre-loaded, the promotion is available to the first user who (a) meets the eligibility criteria, and (b) completes the redemption steps.

The promotion is for a single Dropbox personal plan account to receive additional storage space for a fixed period of time in addition to the 2 GB of free storage space Dropbox offers to users with free accounts. Each user is only eligible for one promotion of this type for a single account.

The promotion may not be available to users who have previously received a Dropbox promotion through the purchase of a non-HP device. When the promotional period ends, the promotional space added to the user's Dropbox service will be automatically removed.

Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, Syria, the region of Crimea, or any other country or region prohibited by law.

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