How to resolve a selective sync conflict
This article explains what a selective sync conflict is, how it happened, and what you can do to solve it.
What is a selective sync conflict?
If you see the words “selective sync conflict” at the end of a folder name, it means that you have two different folders with the same name in the same location.
How did my selective sync conflict happen?
When a selective sync conflict happens, it’s typically caused by the following steps:
- You removed a folder from your computer’s hard drive with the selective sync feature of the Dropbox desktop app.
- You then created a new folder on your computer in the same location as the original folder with the same name.
- Following this, you used selective sync again to sync the original folder to your computer.
- This resulted in two folders with the exact same name in the same location, so Dropbox added the words “selective sync conflict” to help differentiate them.
What do I do now?
All of your files are still safe in both folders.
To resolve the selective sync conflict, you have several options:
- Simply leave them alone, and let one continue to have the name appended with “selective sync conflict”
- Change the name of the conflict folder
- Consolidate the files you need from both folders into one of the folders
How do I prevent a selective sync conflict from happening again?
If you’d like to avoid selective sync conflicts in the future, before you name a folder on your computer, log in to dropbox.com and see if you already have a folder in the same location of your Dropbox account with that name.
Experiencing a different type of conflict?
You may get an error message related to a different type of file conflict. Learn how to resolve each type:
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