The Professional + eSign plan: an overview

The Professional + eSign plan gives you more space and features to help you deliver your best work, including 3 TB of storage and the ability to add and request legally binding signatures on documents.

Professional + eSign features

Professional + eSign gives customers access to all of the same features available in both the Dropbox Professional plan and the HelloSign Essentials plan.

Unlimited signature requests

Send as many signature requests as you want per month.

Templates

Templates help you streamline documents that need to be reused and sent out for eSignature frequently. You can also convert templates into URLs that can be shared on your website or via email.

Data validation

Data validation allows you to validate signer fields in real-time based on criteria that you determine.

Multiple languages

Both senders and signers can use HelloSign in 22 different languages.

Smart Sync

Dropbox Smart Sync helps you save hard drive space on your computer by moving files and folders to the cloud (online-only). Content stored with Smart Sync will appear on dropbox.com, and in the Dropbox desktop app and mobile apps. When you need to access a file that is stored with Smart Sync, just double-click it and Dropbox quickly downloads and opens it for you.

Dropbox Passwords

Dropbox Passwords is a desktop app, mobile app, and browser extension that stores and syncs your passwords across devices. You can use Passwords to save your account usernames and passwords, suggest new passwords, sync logins across your devices, and autofill them when you sign into websites and mobile apps.

Computer backup

Computer backup is a feature that lets you back up certain key folders on your computer to Dropbox, like “Desktop”, “Downloads”, and “Documents”. Folders you back up are accessible from from anywhere you use Dropbox, and any changes you make to them are continuously synced to both Dropbox and your hard drive.

Dropbox Transfer

Dropbox Transfer is a feature that lets you send files up to 100 GB without taking up space in your Dropbox.

Full-text search

Full-text search helps you find files using keywords and file types, rather than only file names. You can search for files and folders in your own Dropbox account as well as content that has been shared with you. You can use full-text search anywhere you use Dropbox.

File recovery

File version history helps you recover any file edits or deletions made within the last 180 days. An additional tool, Dropbox Rewind, lets you undo a large number of changes or revert your entire Dropbox account to an earlier state.

Advanced sharing permissions

Advanced sharing permissions give you more control over what you share and how, including the ability to add passwords to shared links, set expiration dates for shared links, and disable downloads for shared links.

Watermarking

Watermarking helps safeguard your ideas with a digital watermark before sharing with your clients.

Remote wipe

Remote wipe helps protect your data if a device is lost or stolen. With remote wipe, you can delete the entire Dropbox folder from a device the next time it connects to the internet. You can only use the remote wipe option from dropbox.com.

Security

Dropbox is designed with multiple layers of protection to secure your files. You can take the extra step of enabling two-step verification (also known as two factor authentication or 2FA) to keep your account safe. With two-step verification you’ll need a security code, in addition to your password, to sign in to your account or link a new device. You can only enable two-step verification from dropbox.com and will need a mobile device capable of receiving security codes via text message or an authenticator app.

Viewer history

Viewer history allows you to see when someone last viewed a file, as well as a full history of when people viewed that file.

FAQs

How can I access my HelloSign account?

To access your HelloSign account, use the same email and password you use to sign in to dropbox.com to sign in to hellosign.com. You can also send files for eSignature, or eSign files yourself, without leaving Dropbox using the Dropbox and HelloSign integration.

What happens if I cancel the Professional + eSign plan?

If you cancel the Professional + eSign plan or switch to a new plan, your HelloSign account will be downgraded to a HelloSign Free plan.

Why am I getting an error message when I try to check out?

If you already have a HelloSign account associated with the email address you’re using, you won’t be able to upgrade to the Professional + eSign plan.

Is the Professional + eSign plan subject to sales tax and VAT?

Yes, if you’re within a jurisdiction where you’re required to pay taxes, you’ll see the tax as a line item on your billing invoices and receipts.

To see how much tax you’re charged currently:

  1. Sign in to dropbox.com.
  2. Click your avatar (profile picture or initials) in the upper right corner. 
  3. Click Settings.
  4. Click the Billing tab.
  5. Under the Billing history section, click Receipt next to your most recent transaction.

How can I get support from Dropbox?

Professional + eSign customers can get help from the Dropbox help center, the HelloSign help centerQuick Start Guides, community, chat support, and by email.

FAQs regarding the Professional + eSign free trial

The following FAQs applies strictly to the free trial version of Professional + eSign.

Note: When you sign up for a free trial, you'll be asked to provide your payment information. To avoid being charged, cancel your subscription before the end of the trial.

How do I cancel the trial?

To cancel your free trial on dropbox.com:

  1. Sign in to dropbox.com.
  2. Click your avatar (profile picture or initials) in the top-right corner. 
  3. Click Settings.
  4. Click the Plan tab. 
  5. Click Manage plan.
  6. Click Cancel trial.
  7. Click I still want to downgrade.
  8. Select a reason for canceling. 
  9. Click I still want to downgrade

Note: If you signed up for your free trial on a mobile device, you’ll need to cancel the trial from your mobile app store or device settings.

You’ll receive an email confirmation that your free trial has been canceled. If you signed up with a credit card, your plan will be downgraded to Dropbox Basic at the end of your trial period. If you signed up with PayPal, your trial will end and your plan will be downgraded immediately.

How do I renew my plan following the trial?

If you would like to renew your plan following the trial, no action is required. Your plan will automatically renew at the end of the trail period.

If I renew, how will the charge appear on my credit card?

All Dropbox or HelloSign purchases made with a credit card will appear on your statement as DROPBOX*(transaction ID).

How can I change to a different plan?

To change your account plan:

  1. Sign in to dropbox.com.
  2. Click your avatar (profile picture or initials) in the top-right corner.
  3. Click Settings.
  4. Click Plan.
  5. Follow the prompts to change your plan.

Terms of the free trial

When you signed up for your free Dropbox trial, you received an email from no-reply@dropbox.com with the terms of the trial subscription, including the length of the trial. If you don’t see it in your inbox, check your spam folder. You can also find the terms of the trial on the billing page of your account settings.

If you cancel your free trial before it ends, you won’t be charged for the plan. When you cancel a free trial:

  • Your account will be downgraded to a free Dropbox Basic plan. If you signed up with a credit card, your account will be downgraded at the end of the trial period. If you signed up with PayPal, your account will be downgraded immediately.
  • You’ll retain access to all your files and folders, as well as any content that was shared with you. 
  • Your account will be limited to the 2 GB storage quota of Dropbox Basic. If you exceed that limit, your account will stop syncing to your devices.
  • You’ll be able to recover deleted files and restore earlier versions of files for 30 days.
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