Dropbox support for macOS 12.3 and higher

Full support for macOS 12.5 and higher has started rolling out. This update fixes issues related to opening online-only files in third-party applications for users on macOS 12.3 and higher. 

Broader availability will begin in November as we work to preserve the reliability and quality of our sync experience. When you’re eligible, you’ll receive a notification from the Dropbox icon in your menu bar. As a workaround, users on these versions of macOS can open online-only files directly in Finder.

If you’re interested in joining our private beta, you can turn on early releases.

How to open files when they’re online-only

Note: Online-only files on macOS 12.3 and higher will show as zero bytes in size.

To open online-only files:

Note: Online-only files have a cloud icon next to them.

  1. Open your Dropbox folder in Finder.
  2. Double-click the file you’d like to open.
  3. The file will be downloaded within your Dropbox folder and will open in its default app.

To make an online-only file available to open in third-party applications:

  1. Open your Dropbox folder in Finder.
  2. Right-click the file you want to make available.
  3. Click Make available offline.
  4. The file will be downloaded within your Dropbox folder.

Note: Once the online-only file has been downloaded, the file icon will change to a green checkmark.

The downloaded file can then be opened through any third-party application.

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