How to add a second email to your Dropbox account

Your email is the username for your Dropbox account. You can add a secondary email to your Dropbox account.  By adding a secondary email, you can route content shared with your primary or secondary email into a single Dropbox account. Secondary emails are available to Dropbox Professional, Plus, Family, and Dropbox team customers.

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How to add a secondary email

To add a secondary email to your Dropbox account:

1. Log in to dropbox.com
2. Click your avatar (profile picture or initials) in the upper right corner.
3. Click Settings.
4. Under the General section, scroll down to Secondary email.
5. Click Edit.
6. Click Add a secondary email.
7. Type the secondary email you’d like to add.
8. Click Next.
9. Click Close.
10. Open the email account you used for your secondary email. You should see a verification email.
11. Click Verify your email in the verification email.
12. You’ll be redirected to your Dropbox account, where you’ll see a confirmation message.
13. Click Done.

You’ll have both a primary and secondary email(s) on your account. Your primary email is the main email connected with your account.

How to remove a secondary email

To remove a secondary email from your Dropbox account:

1. Log in to dropbox.com
2. Click your avatar (profile picture or initials) in the upper right corner.
3. Click Settings.
4. Under the General section, scroll down to Secondary email.
5. Click Edit.
6. Click Remove next to the secondary email you’d like to remove.
7. Click Yes.
8. Click Done.

How to disable secondary emails for your team

By default, the secondary emails setting is off for your Dropbox team account. If you previously enabled the secondary emails setting and would like to disable it again, follow the steps below:

1. Log in to dropbox.com with your admin credentials.
2. Click Admin console.
3. Click Settings.
4. Under the Members section, select Secondary email.
5. Toggle the switch to Off.

When you turn off secondary emails, any secondary emails your team members have previously added are removed. 

I don’t recognize the primary email connected to my secondary email

If your email has been identified as the secondary email for a primary email that you don’t recognize, this means your email was added to an existing Dropbox account at some point. This can happen if the email was re-used or got a new owner. Because your email is connected to that primary Dropbox account, any content shared to your email will be routed to that account. 

If you're on a Dropbox Professional or Plus plan, you can disconnect your email as a secondary email of another Dropbox account by following these steps:

1. Create a Dropbox account using an email address distinct from the one connected as an alias to another Dropbox account.
2. Add your email address as a secondary email for the new Dropbox account you just created.
3. Switch the primary and secondary emails on your account in the Secondary email section of your account Settings.