Your email is the username for your Dropbox account. You can add a secondary email to your Dropbox account. By adding a secondary email, you can route content shared with your primary or secondary email into a single Dropbox account. Secondary emails are available to Dropbox Professional, Plus, Family, and Business customers.
Not using Dropbox yet? See how Dropbox helps you effortlessly share files and folders.
How to add a secondary email
To add a secondary email to your Dropbox account:
- Sign in to dropbox.com
- Click your avatar (profile picture or initials) in the upper right corner.
- Click Settings.
- Under the General section, scroll down to Secondary email.
- Click Edit.
- Click Add a secondary email.
- Type the secondary email you’d like to add.
- Click Next.
- Click Close.
- Open the email account you used for your secondary email. You should see a verification email.
- Click Verify your email in the verification email.
- You’ll be redirected to your Dropbox account, where you’ll see a confirmation message.
- Click Done.
You’ll have both a primary and secondary email(s) on your account. Your primary email is the main email connected with your account.
Notes:
- If people send shared file, folder, and Paper doc invites to your secondary email, you will receive the request and can accept them with your primary email.
- You can add multiple secondary emails.
How to remove a secondary email
To remove a secondary email from your Dropbox account:
- Sign in to dropbox.com
- Click your avatar (profile picture or initials) in the upper right corner.
- Click Settings.
- Under the General section, scroll down to Secondary email.
- Click Edit.
- Click Remove next to the secondary email you’d like to remove.
- Click Yes.
- Click Done.
How to disable secondary emails for your team
By default, the secondary emails setting is off for your Dropbox Business team. If you previously enabled the secondary emails setting and would like to disable it again, follow the steps below:
- Sign in to dropbox.com with your admin credentials.
- Click Admin console.
- Click Settings.
- Under the Members section, select Secondary email.
- Toggle the switch to Off.
When you turn off secondary emails, any secondary emails your team members have previously added are removed.
Note: Admins can use the Dropbox Business API to update team members aliases, even if the setting is off.
I don’t recognize the primary email connected to my secondary email
If your email has been identified as the secondary email for a primary email that you don’t recognize, this means your email was added to an existing Dropbox account at some point. This can happen if the email was re-used or got a new owner. Because your email is connected to that primary Dropbox account, any content shared to your email will be routed to that account.
If you're on a Dropbox Professional or Plus plan, you can disconnect your email as a secondary email of another Dropbox account by following these steps:
- Create a Dropbox account using an email address distinct from the one connected as an alias to another Dropbox account.
- Add your email address as a secondary email for the new Dropbox account you just created.
- Switch the primary and secondary emails on your account in the Secondary email section of your account Settings.
Notes:
- The invitation that was forwarded is valid, meaning that the person using your email as a secondary email will be able to access the content of the shared file, folder, or Paper doc. To prevent the shared content from being accessed, immediately reach out to the person who shared the file, folder, or Paper doc with you—their emails should be listed in the email invitation you were sent—and let them know to remove your emails from the shared file, folder, or Paper doc.
- After you’ve set up your new account as outlined above, the folder, file, or Paper doc owner can re-share the file, folder, or Paper doc with you.
If you're experiencing issues with secondary emails and you still need help, please contact support.
