How to reinstall the Dropbox mobile app on an iPhone or iPad
If you're experiencing prolonged technical issues with the Dropbox mobile app for iOS, such as the app constantly crashing, you may need to reset Dropbox from scratch by deleting and reinstalling the app. Doing so should reset your settings and resolve any unusual technical errors.
Don't worry, uninstalling will only remove the app and its settings from your iPhone or iPad. Your files won't be touched; they're safe and sound on Dropbox servers.
How to delete the Dropbox mobile app on an iOS device
- To delete the Dropbox mobile app on an iOS device:
- From your home screen, tap and hold the Dropbox app icon.
Note: If the Dropbox app isn’t on your home screen, swipe down from the middle of the home screen and search for “Dropbox”, then tap and hold the Dropbox app icon.
- Tap Remove App.
- Tap Delete App.
Note: The steps above may differ depending on which version of iOS you’re using. Learn how to delete apps on other versions of iOS.
How to reinstall the Dropbox mobile app on an iOS device
To reinstall the Dropbox app, simply search the App Store for Dropbox or visit dropbox.com/mobile from your web browser.
What to do if it says your device limit has been reached
If you see an error message about hitting your device limit when you try to log into the Dropbox mobile app, you’ll need to log out of one of your other devices. Learn how to view your devices and log out remotely.
What to do if the Dropbox iOS app crashes
If the Dropbox mobile app on your iPhone or iPad freezes or crashes for some reason, try force quitting the app and restarting it. If that doesn’t work, delete the app, then follow the instructions above to reinstall it.
Still experiencing issues with your Dropbox mobile app?
If reinstalling the Dropbox app hasn’t solved your issue, contact the Dropbox support team.
