The Dropbox Transfer plan: an overview

The Dropbox Transfer plan is currently available to a limited audience.

The Dropbox Transfer plan is a paid subscription with 2 GB of storage space that combines premium Dropbox Transfer options with the features of a Dropbox Basic plan.

With the Transfer plan, you can:

  • Send transfers up to 100 GB in size
  • Set expiration dates on transfers, up to one year
  • Set passwords on transfers
  • Customize transfers with a logo or background
  • Monitor who has viewed or downloaded transfers
  • View all active transfers, plus transfers that have expired in the last 180 days
  • Create transfers on an iOS device

Using Dropbox Transfer

Dropbox Transfer is a simple way to send files you don’t need to collaborate on. You can create transfers from dropbox.com, the Dropbox desktop app, and the Dropbox mobile app for iOS. When you send a transfer, the recipient will receive a link with your name, the name of your transfer, a list of file names and sizes, and the expiration date of the transfer. A Dropbox account is not required for others to receive or download a transfer.

Learn more about using Dropbox Transfer.

Manage Transfer plan billing

You can use the billing page in your account settings to update your payment method with a different credit card or PayPal account, change billing frequency from monthly or yearly, and view invoices and receipts from your billing history.

To manage billing and payments:

  1. Sign in to dropbox.com.
  2. Click your avatar (profile picture or initials) in the top-right corner.
  3. Click Settings.
  4. Click Billing.

Cancel a Dropbox Transfer plan

You can cancel your Dropbox Transfer subscription at any time. The cancellation will go into effect at the end of your current billing cycle.

When the subscription ends:

  • Your account will be downgraded to a free Dropbox Basic plan. 
  • You’ll retain access to all your files and folders, as well as any content that was shared with you. 
  • You’ll still be able to recover deleted files and restore earlier versions of files for 30 days.
  • Your existing transfers will stay the same, including passwords and expiration dates.
  • You’ll no longer be notified when your transfers are downloaded.
  • You’ll lose the ability to view expired transfers.
  • You won’t be able to check view and download stats on your transfers.
  • You’ll lose the ability to create transfers on an iOS device.
  • Your logo and custom backgrounds will be removed from your transfers.
  • Your expired transfers older than 30 days will be permanently deleted.

To cancel a Dropbox Transfer plan:

  1. Sign in to dropbox.com.
  2. Click your avatar (profile picture or initials) in the top-right corner.
  3. Click Settings.
  4. Click Plan.
  5. Click Cancel plan at the bottom of the page.
  6. Select a reason for canceling.
  7. Click Continue canceling. You’ll receive an email confirmation that your subscription has been canceled. 

FAQs

What is the difference between the Dropbox Transfer plan and the free Basic plan?The Dropbox Transfer plan is a paid subscription that includes the same storage space and features as the free Basic plan, plus premium transfer options, like a higher send size limit, custom branding and expiration dates, password protection, and transfer stats and history.
Learn more about Dropbox individual plans.

What is the difference between the Dropbox Transfer plan and the Professional plan?
The transfer functions of the Dropbox Transfer plan are the same as those on the Dropbox Professional plan. The Professional plan provides more storage space than the Transfer plan, plus features like Smart Sync, longer version history, branded sharing, file locking, and priority support. 
Learn more about Dropbox Business plans.

Can I add Transfer to an existing account?
The Dropbox Transfer plan is currently available as an upgrade to certain Dropbox Basic users. If you’re eligible to purchase the Transfer plan, you’ll see opportunities to upgrade in the Dropbox desktop app and on dropbox.com.

How can I get support from Dropbox?
Customers on the Dropbox Transfer plan can get help from the Dropbox help center, community, and by email.
Learn more about contacting support.

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