How to join a Dropbox team

Updated Feb 21, 2024

How to accept a Dropbox team invitation What happens to my subscription if I join a Dropbox team with an existing Dropbox account?

The information in this article applies to all Dropbox users, unless otherwise stated.

This article explains how to join a Dropbox team. If you'd like to link your team account to your personal Dropbox account instead, learn how to link two Dropbox accounts or switch between accounts.

Note: You can only join one Dropbox team with one Dropbox account. If you’d like to leave a Dropbox team, contact an admin and ask them to remove you from the team.

How to accept a Dropbox team invitation

You may receive a prompt to join a Dropbox team because Dropbox has noticed you frequently collaborate with that team, or because a Dropbox admin has invited you to join their team.

Note: The invitation to join a Dropbox team is optional.

Learn more about how admins invite someone to their Dropbox team account.

If you received an email invitation from an admin to join their team

To accept an invitation you received in your email:

Open the email invitation you received with the subject line, “You’re invited to join the [Dropbox team name] team on Dropbox”.
Click the team invite link you were sent.
Log in to dropbox.com with your Dropbox account, or create a new account.
- Note: You may have to verify your email address to continue.
Click Join team.
Follow the prompts to transfer your existing account to a Dropbox team account or to create a new Dropbox account.

Notes:

If you don’t want to join the team with your existing personal Dropbox account, ask the admin to cancel and resend the invitation to a different email address.
To join a Dropbox team with your existing Dropbox account, you’ll have to follow the prompts to transfer your account to a Dropbox team account.

If you received a prompt from Dropbox to request to join a team

This prompt will appear when you receive a link to open a file or folder a Dropbox admin has sent you.

Click the link you were sent to open the file or folder.
Log in to dropbox.com with your Dropbox account, or create a new account.
- Note: You may have to verify your email address to continue.
Click Send request to join the Dropbox team account.
Click Got it in the pop-up window verifying your request was sent. Or,
Click Open file to proceed without joining the Dropbox team account.

Watch this video for more information about how to get started as a Dropbox team member. Learn more about why you are being prompted to join a Dropbox team account.

What happens to my subscription if I join a Dropbox team with an existing Dropbox account?

If you upgrade or transfer from Dropbox Plus or Professional to Dropbox Standard, Advanced, or Enterprise, your Plus or Professional subscription will immediately end. Any remaining credit on the Plus or Professional subscription will be refunded to the original payment method. Each individual Dropbox account owner can track this information on the account payments page.

If the automatic refund does not go through for any reason (such as an expired credit card), we'll notify the account owner by email.

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