How to manage permanent deletion settings

Updated Oct 10, 2023

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The information in this article applies to certain types of admins on Dropbox Standard, Business, Advanced, Business Plus, and Enterprise accounts.

Certain types of Dropbox admins can manage how permanent file deletion works for their team, including whether team members can permanently delete files and whether admins must verify their password before completing permanent deletions..

How to stop team members from deleting files permanently

To prevent team members from deleting files permanently:

  1. Log in to dropbox.com with your admin credentials.
  2. Click Admin console in the left sidebar.
  3. Under Products, click Settings.
  4. Click Content.
  5. Under Content tools, toggle Permanent delete to Off.
  6. Click Save.

When Permanent Delete is turned on, team members must enter their password before they can delete files permanently.

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Notes:

  • Even if Permanent delete is turned off, admins can still delete files permanently if they log in as a team member.
  • This setting doesn't apply to Dropbox Replay.

Require password verification for permanent deletions

For additional security, you can require admins to verify their password before they delete files permanently from Content Manager in the admin console.

To turn on password verification for all permanent deletions:

  1. Log in to dropbox.com with your admin credentials.
  2. Click Admin console in the left sidebar.
  3. Under Products, click Settings.
  4. Click Content.
  5. Under Content tools, toggle Content deletion protection to On.
  6. Click Save.

After this setting is turned on, admins must enter their password before files are deleted permanently from Content Manager in the admin console.

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Note: Password verification applies only to files deleted permanently from Content Manager in the admin console.

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