How to contact Dropbox Support about missing or corrupted files

Updated Apr 26, 2024
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This article is for customers on Dropbox Plus, Professional, Essentials, Standard, Business, Advanced, Business Plus, or Enterprise. If you’re on Dropbox Basic, learn how to recover missing Dropbox files.

Before contacting Dropbox Support, try the following to recover your files:

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  • Standard file recovery periods and options don’t apply to files deleted directly from the Send and track feature. Deleting a file from Send and track is permanent, and any associated metadata or data analytics can’t be recovered once the file is deleted.
  • Any files added to Send and track before February 15, 2024 won’t be added to the “Send and track” folder on your Dropbox account. Deleting these files is permanent, and any associated metadata or data analytics can’t be recovered once the files are deleted.

If you continue to experience issues, you can request file recovery from Dropbox Support.

How to request file recovery from Dropbox Support

To request the recovery of missing or corrupted files using a restoration link:

  1. Log in to
  2. Navigate to
  3. Click Send an email.
  4. Select File recovery from the dropdown.
  5. Select your device from the dropdown.
  6. Navigate to in a new browser tab. This is a log of all your file activity.
  7. Click the event that you’d like to undo or restore.
  8. Copy the link from your browser’s address field. It should be in this format:
  9. Paste the link in the Restoration Link section of the support email form. If needed, you can copy multiple links:
    • To restore your entire account: Copy the link of the oldest event you want to undo.
    • To restore a shared folder: Copy the link of the oldest event within that folder you want to undo.
  10. Fill out the rest of the details in the support email form.
  11. Click Submit.

Permanent deletions 

Dropbox Support won’t be able to recover permanently deleted files, or files that were deleted outside of your account’s version history.

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