Dropbox Terms of Service, Privacy Policy, and Business Agreement updates

We’re constantly looking for ways to improve the Dropbox experience and ensure that our policies explain how our services work. So we’re letting you know about a few updates to our Dropbox Business Agreement, Terms of Service, and Privacy Policy, focusing on: 

  • Clarification that Dropbox may only be used by those over 13 in the United States, and 16 outside of the United States;
  • Updates to our dispute resolution terms;
  • Supporting additional discovery features (such as the option to share contacts lists with other members of your team if you’re a Dropbox Business team user), and explaining when collaborators and potential collaborators might see some of your basic information;
  • Additional details on our transfer mechanisms and an updated process for deletion requests; and
  • An updated Dropbox Business Agreement, now called the Dropbox Services Agreement, that can cover Dropbox Business, Dropbox Sign, DocSend, and future solutions offered by Dropbox, with some reorganizations and revisions to ensure that the Dropbox Services Agreement best reflects the current functionality of our solutions and is up-to-date with respect to changes in law.

Learn more by reading our updated Terms of Service, Privacy Policy, and Dropbox Services Agreement (formerly the Dropbox Business Agreement), our blog post, as well as our Privacy Policy FAQ

When do these updates take effect?

The updated Terms of Service, Privacy Policy, and Dropbox Business Agreement take effect on January 12, 2022.

Will these updates affect the way I use Dropbox?

You can continue using Dropbox the same way you always have to store and share your stuff. But to continue to make Dropbox a great place for collaboration with the people you work with, we’ve made changes to our Privacy Policy and Dropbox Services Agreement that will help support additional discovery features and that help explain when collaborators and potential collaborators might see some of your basic information. For example, if you interact with a person at a company, and that person frequently works with one of their coworkers, we may suggest you as a potential collaborator for that coworker. Collaborators and potential collaborators may see some of your basic information. This helps you sync up with teams you can join and helps other users share files and folders with you.

How old must I be to use Dropbox? 

To use our services, you must be at least 13 if you reside in the United States, and 16 if you reside anywhere else. If the law where you reside requires that you must be older in order to use Dropbox without parental consent, then you must be that older age.

Will these updates change how my data is transferred?

No, the changes to the Privacy Policy do not impact how your data is transferred. Our changes help to clarify what legal mechanisms Dropbox relies upon when transferring data from the European Union, the European Economic Area, the United Kingdom, and Switzerland. 

What is the new process for submitting a data deletion request?

If you would like to request that your personal data be deleted, please fill out this form. For more information on how to control and access your personal data, please see our Privacy Policy FAQ.

What changes are you making to the dispute resolution terms in the Terms of Service?

We’ve made a number of changes to our dispute resolution terms in our Terms of Service. For example, we’ve made some changes to the process for resolving disputes informally, and we’ve made a number of updates to our arbitration provisions. Please read our updated Terms of Service to review all of the changes we’ve made.

Can I opt out of the arbitration provisions in the Terms of Service?

You can opt out of the agreement to arbitrate in the Terms of Service by clicking here and submitting the opt-out form within 30 days of first registering your account. However, if you agreed to a previous version of the Terms of Service that allowed you to opt out of arbitration, your previous choice to opt out or not opt out remains binding.

What if I don’t want to agree to these terms?

By continuing to use the Dropbox Services, you are agreeing to our updated Terms and Privacy Policy. If, after reviewing the updates, you decide that you don’t want to agree to these terms, you can cancel your account by following the steps outlined here.

Do these changes apply to me if I’m an existing Dropbox Business Customer?

Our new Dropbox Services Agreement is effective January 12, 2022, and will apply to new and existing customers as of that date unless you and Dropbox have negotiated and signed a separate agreement.

Why is the Dropbox Business Agreement now called the Dropbox Services Agreement?

The Dropbox Business Agreement has been converted into a Dropbox Services Agreement that can cover Dropbox Business, Dropbox Sign, DocSend, and future solutions offered by Dropbox. To support that change, we’ve reorganized our terms and added Service-Specific Terms in an appendix for terms that only apply to individual products or components. While the structure of the agreement has changed, the terms that apply to Dropbox Business customers are substantially the same.

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