If you’ve paid for an individual Dropbox subscription, you can cancel your subscription at any time. When you cancel, your plan will be downgraded to a free Dropbox Basic plan at the end of your current billing cycle.
Note: Downgrading your Dropbox plan to Basic is not the same as deleting your Dropbox account.
If you’re subscribed to a Dropbox Family plan, learn how to cancel a Family plan.
If you’re subscribed to a Dropbox team plan, learn how to cancel a team plan.
If you’re currently on a trial of Dropbox Plus or Professional, learn how to cancel your trial.
If you purchased HelloSign Essentials on the Dropbox website, learn how to manage your Dropbox and HelloSign plans.
To cancel your Dropbox subscription:
- Sign in to dropbox.com.
- Click your avatar (profile picture or initials) in the top-right corner.
- Click Settings.
- Click Plan.
- Click Cancel plan at the bottom of the page.
- Select a reason for canceling.
- Click Continue canceling. You’ll receive an email confirmation that your subscription has been canceled.
Check that your downgrade has been processed
If you downgrade at dropbox.com, you’ll receive an email confirmation with the subject line "Dropbox Plan will not renew" from firstname.lastname@example.org.
If you downgrade through your mobile app store, you may receive an email from that provider. If you don’t, we recommend contacting their support team.
To confirm your downgrade on dropbox.com, go to the Billing tab in your account settings and click Change next to Billing period. You should see a notification titled "Plan downgrade scheduled."
What to know about downgrading
When you cancel a paid Dropbox plan, the change may not be immediately reflected on your Dropbox account. You’ll be downgraded to Basic at the end of your current billing cycle (monthly or yearly) and you won’t be charged again.
When you downgrade to a Basic account, you won’t lose access to any of your files and folders stored in Dropbox. However, you’ll be limited to 2 GB of storage space. If you exceed the storage quota of your Basic account, Dropbox will stop syncing files to your devices.
Solve issues with downgrading
What to know first
- Deleting the Dropbox app from your computer or phone doesn’t cancel your Dropbox plan or delete your Dropbox account.
- Letting the credit card you were using to pay for Dropbox expire doesn’t cancel your Dropbox plan or necessarily stop you from getting charged. Your bank could have automatically transferred payments to your new card. We recommend contacting your bank.
Check your billing dates
You can view your past and future billing dates on the billing page of your account settings at dropbox.com/account/billing.
Find your Dropbox account email
If you have a Dropbox charge on your billing statement, but you don’t remember which email account you signed up with, you can look the charge up using this transaction ID tool.
Learn more about looking up Dropbox credit card charges.
Check your current Dropbox plan
If you’re not sure what type of account you have right now, sign in to Dropbox and go to https://www.dropbox.com/account/plan.
Refunds and support
If you have an issue with your account or think there’s been a billing error, please check your support options for more help.
Learn more about refunds or how to request a refund from iTunes.
What if I can’t cancel online?
If you’re not able to cancel online, or if you prefer to cancel another way, you can cancel your subscription by physical mail.
To cancel your subscription by mail:
- You can use this template, fill it out, and send it to the address below.
- If you don’t want to use our template, you can send us a letter to request cancellation. Include the following information:
- Your first and last name
- The email address associated with your account. If you don’t know it, include the best email address to reach you
- The payment method you use with Dropbox (credit card, PayPal, etc.)
- For credit/debit card charges, either a transaction ID or the following information:
- Card type (Visa, Mastercard, etc.)
- First 6 digits of card
- Last 4 digits of card
- Full name on the credit card
- Date of last charge from Dropbox
- Amount charged
- Billing postal code
- For PayPal charges, the PayPal transaction ID
- For iDeal or SEPA Direct Debit charges:
- Last four digits of your International Bank Account Number (IBAN)
- Mandate reference number
- Date of charge
- Amount charged
- Billing country
If you live in the United States, Canada, or Mexico, send your cancellation letter to:
P.O. Box 77767
San Francisco, CA 94107
If you live anywhere else, send your cancellation letter to:
Dropbox International Unlimited Company
PO Box 13480
Note: Letters sent by physical mail will take longer for us to receive and process, especially if we don’t receive all the information requested above. If your account is charged before we process your cancellation letter, the charges won’t be refunded. If your account renews soon, we encourage you to cancel online to make sure your account is cancelled before it renews.