How to cancel or leave a Dropbox Family plan

If you're the Family manager of a Dropbox Family plan, you can cancel your subscription at any time. The cancellation will go into effect at the end of your current billing cycle.

When the subscription ends:

• Everyone on the plan (Family manager and members) will be downgraded to their own free Dropbox Basic account.
• All plan members will retain access to all of their files and folders, as well as any content that was shared with them.
• All plan members will retain a copy of the Family Room folder.
• Anyone on a free Basic plan can recover deleted files and restore earlier versions of files for 30 days.
• Dropbox Basic includes 2 GB of storage space. If you exceed this storage quota, you may not be able to sync, upload, share, move, or preview files and folders. If your account remains over the limit, Dropbox may delete files you own to bring your account below the storage limit.

Learn what happens when you exceed your storage limit.

To cancel a Dropbox Family plan:

1. Log in to dropbox.com.
2. Click your avatar (profile picture or initials) in the bottom-left corner.
3. Click Manage account.
4. Click Cancel plan at the bottom of the page.
5. Select a reason for canceling.
6. Click Continue canceling. You’ll receive an email confirmation that your subscription has been canceled.

Leaving a Family plan

While only the Family manager can cancel the plan, Family members can opt out of the Family plan at any time. Once a member leaves the plan, they'll be downgraded to a free Dropbox Basic account and will lose access to the features and storage space of Dropbox Family.

Family members who leave a Family plan will retain all their files and folders in their individual account, plus any content that was shared with them, but will lose access to the Family Room folder. Dropbox Basic includes 2 GB of storage space. If they exceed this storage quota, they may not be able to sync, upload, share, move, or preview files and folders. If their account remains over the limit, Dropbox may delete files they own to bring their account below the storage limit.

To leave a Family plan:

1. Log in to dropbox.com.
2. Click your avatar (profile picture or initials) in the bottom-left corner.
3. Click Manage account.
4. Under Subscriptions, click Leave plan.
5. Select a reason for leaving.
6. Click Continue canceling. You’ll receive an email confirmation that your subscription has been canceled.