How do I find a billing receipt or invoice?
The information in this article applies to all Dropbox users unless otherwise specified.
Dropbox issues receipts and invoices for all payments. If you pay by debit or credit card, payments will appear on your bank statement as DROPBOX*(transaction number).
If you have a yearly subscription, you’ll receive a receipt by email after each payment. Alternatively, follow the steps below to access your Dropbox receipt or invoice on dropbox.com.
Billing for Dropbox Plus, Family, Professional, and Essentials
You can access your invoices and receipts on dropbox.com. To do so:
- Log in to dropbox.com.
- Click your avatar (profile picture or initials) in the top-right corner.
- Click Manage Account.
- Click Billing.
- To see an invoice, click Invoice next to the desired transaction.
- To see a receipt, click Receipt next to the desired transaction.
If a transaction is missing from this list, you can look up a credit/debit card purchase to find your receipt.
Note: On a Dropbox Family plan, only the Family manager can access billing information.
Billing for Dropbox Standard, Business, Advanced, and Business Plus
Note: This only applies to teams paying by credit card, PayPal, or direct debit. If you pay by manual invoicing, you can’t edit information on a Dropbox invoice.
Certain types of admins can access invoices and receipts on dropbox.com. To do so:
- Log in to dropbox.com with your admin credentials.
- Click Admin console in the left sidebar.
- Click Billing.
- Click the Billing information tab.
- Click (more options) next to the desired transaction.
- To see an invoice, click Invoice.
- To see a receipt, click Find receipt. Enter the transaction ID number, then click Submit.
Notes:
- Your next billing date is shown under Upcoming invoice on the right side of the Billing page.
- Customers who pay by check or manual invoicing can’t access invoices and receipts on dropbox.com, but can request a copy of their invoice by sending an email to invoices@dropbox.com.
FAQs about billing receipts and invoices
What if I purchased Dropbox on the Apple App Store?
If you purchased Dropbox through the Apple app store, you can view your purchase history to download a receipt.
What if I purchased Dropbox on Google Play?
If you purchased Dropbox through Google Play, you can view your order history to download a receipt.
How do I print an invoice or receipt?
You can print a Dropbox receipt or invoice if you’re an admin with billing access in your team’s Dropbox account, the manager of a Dropbox Family plan, or if you have a Plus, Professional, or Essentials account.
Note: This only applies if you pay by credit card, PayPal, or direct debit.
To print an invoice or receipt:
- Log in to dropbox.com.
- Navigate to Billing.
- If you’re on a team account, click Admin console, then click Billing.
- If you’re on Plus, Professional, Family , or Essentials, click Settings, then click Billing.
- Under Billing history, click Invoice or Receipt beside the desired document.
- Click Print invoice or Print receipt.
For Dropbox team accounts paying by manual invoice, your designated billing contact will receive an invoice directly via email 24–48 hours after your renewal date.
If you still can’t find your invoice, contact Dropbox Support.
