If you’re an admin and you’re currently subscribed to Dropbox Standard or Advanced, this article will tell you how to cancel your subscription and downgrade to Dropbox Basic. If you’re a team member, contact your team's admin to cancel your subscription.
Note: Only certain types of admins can cancel a Dropbox Standard or Advanced subscription.
If you’re currently on a trial, learn how to cancel your trial instead.
Note: If you pay by manual invoice and want to cancel your Dropbox Standard or Advanced subscription, you’ll need to contact Dropbox support or your account executive.
What to know about canceling
When you choose to cancel your subscription, the cancellation will go into effect at the end of your current billing period. You’ll still be able to use your account as normal until then. At the end of your billing period, you’ll be downgraded to Basic and you won’t be charged again.
When your account is downgraded to Basic, your team is placed into a locked state, which allows the team to continue access to the team files, but removes most team syncing and sharing features. You can disband your team to remove all team access.
Cancel your subscription
- Sign in to dropbox.com with your admin credentials.
- Click Admin console in the left sidebar.
- Click Billing in the left sidebar.
- Scroll down and click Cancel plan.
- Select the reason you’re canceling.
- Click Continue with cancellation.
- Under Please acknowledge the following, check all boxes.
- Click Complete cancellation.
You’ll be taken to a webpage with the message, “You have successfully cancelled your Dropbox Business account.”
Check that your cancellation has been processed
To confirm your cancellation:
- Sign in to dropbox.com with your admin credentials.
- Click Admin console in the left sidebar.
- Click Billing in the left sidebar.
You should see a notification box at the top that says that you’re scheduled to cancel your subscription at the end of your current billing period.
Solve issues with canceling
What to know first:
- Deleting the Dropbox app from your computer or phone doesn’t cancel your Dropbox plan or delete your Dropbox account.
- Letting the credit card you were using to pay for Dropbox expire doesn’t cancel your Dropbox plan or necessarily stop you from getting charged. Your bank could have automatically transferred payments to your new card. We recommend contacting your bank.
Find your Dropbox account email
If you have a Dropbox charge on your billing statement, but you don’t remember which email account you signed up with, you can look it up using this transaction ID tool.
Learn more about looking up Dropbox credit card charges.
Find your current Dropbox plan
If you’re not sure what plan you have, learn how to find out what Dropbox plan you have.
Contact support
Sign in to your admin account and visit dropbox.com/support to find out how to contact phone support. Phone support is only available Dropbox team account users during local business hours.
