Solve issues with canceling
What to know first:
- Deleting the Dropbox app from your computer or phone doesn’t cancel your Dropbox plan or delete your Dropbox account.
- Letting the credit card you were using to pay for Dropbox expire doesn’t cancel your Dropbox plan or necessarily stop you from getting charged. Your bank could have automatically transferred payments to your new card. We recommend contacting your bank.
Find your Dropbox account email
If you have a Dropbox charge on your billing statement, but you don’t remember which email account you signed up with, you can look it up using this transaction ID tool.
Learn more about looking up Dropbox credit card charges.
Find your current Dropbox plan
If you’re not sure what type of account you have right now, log in to dropbox.com and go to dropbox.com/account/plan.
Contact support
Log in to your admin account and visit dropbox.com/support to find out how to contact phone support. Phone support is only available for Dropbox team account users during local business hours.